MD, Absa Bank Botswana
In 2020, we successfully completed our transition from Barclays Plc to Absa. Following this milestone, we birthed a new brand and a new strategy, which will focus on below: • Purposeful leadership with a focus on customer, client and community • Pursuing growth selectively and defending our market share • Accelerating digital first business • Building our entrepreneurial culture and creating a future fit workforce • Protecting returns: by focusing on capital consumption and efficiencies. Ladies and gentlemen, we are intentional about building a scalable digitally led business so that we can meet our customers’ ever-evolving needs.
I am proud to announce that we have made notable strides in this regard, as we launched products and services such as: • Sky Branch – which enables our customers to transact through our contact center over phone • NovoFX – a mobile app that allows foreign currency denominated transactions online. • Chat Bot, Ab