related. but basically the biggest reason is according to the ups they were simply overwhelmed the delivery system was overwhelmed last year s sur against rose almost 40 percents from last year. companies like amazon, coals, wal-mart missed christmas eve delivery a deadline. here is some of the good news amazon will refund any of the shipping charges and give a $20 gift card. wal-mart will be giving back a $25 gift card. we have seen a lot of trucks going in and out of here. most people should be getting deliveries today or tomorrow. it is unclear exactly how widespread this delay is. that s the latest along the west side of manhattan in new york city. back to you patti ann. lydia, thank you. a quarter of, the time now.
amazon.com says it will refund shipping charges for some and are also giving out gift cards to make up for the botched shipments. kate? see if it make s up for it with customers. the good news for the retailers, it s not over yet. phase two, the after-christmas sales are heating up. some stores have been open for an hour already. yes. that s early. george, i want to hear it. first, the question on everyone s mind, did you get all of your holiday shopping done? most of it. most of it. i still have some to do. here s the good news. you know, i was making my way into the bureau here on chicago s magnificent mile. you get on the street, notice the big, bright signs, promising huge sales, anywhere from 40%, 50%, 60% off. here s a look at what you can
year. she also said more people are shopping online. u.p.s. did consider doing deliveries today on christmas day but decided to not to have to ask drivers to come in and work on the holiday. oh, my goodness. is there anything people can do besides just wait? aside from giving out ious, watch for some companies offering help. amazon alerted customers to what they say is the failure of the u.p.s. transportation network, and offering to refund some shipping charges and give out gift cards. in the meantime try to enjoy and know u.p.s. workers will be out first thing tomorrow morning thursday making deliveries. margaret, you know, if you did use u.p.s., maybe you september late, you can use that as an excuse at this point i suppose. it wasn t my fault you know? that s right. it prolongs the holiday, too. add an extra day. i like you re finding the silver lining in this. that s fantastic. you have a very merry christmas. thank you. you too. you know it s a holiday
won t be delivered in time. the company issued this tame u.p.s. is experiencing heavy holiday volume and making every effort to get them to the destination, however the volume of air packages in our system exceeded the network, so some shipments were delayed. cnn spoke with a u.p.s. spokeswoman. she apologized, said some of the factors were between thanksgiving and christmas, that period was shorter this year. she also said the trend of consumer shopping online more contributed to this. u.p.s. did consider doing deliveries today, but ultimately decided to not ask their drivers to come in to work. all of this has had an impact on companies as well. amazon alerting customers to what they say is a failure of u.p.s. transportation network. they are offering to refund some shipping charges and give out gift cards.
hasn t been processed yet and it s been here since reporter: we have seen delays in the past years with u.p.s. but those were generally caused by weather or technical glitches. this seems different. it s a backlog, fred. so the question is, how did u.p.s. manage to underestimate the volume of deliveries? reporter: we talked with a u.p.s. spokesperson and she aid factors in addition to weather in some states was the time period between thanksgiving and christmas was shorter. she also said more people are shopping online. u.p.s. did consider doing deliveries on christmas day but decided not to ask their drivers to come in and work on the holiday. online retailers are impacted in a big way. how are they responding? reporter: some companies are offering to help. amazon, for example, they alerted customers to what they say is the failure of the u.p.s. transportation network. amazon says they re going to refund some shipping charges and give out gift cards, but for those wait