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glor: good evening, i m jeff glor. scott is off tonight. verizon wireless said today it had the wrong number. a $2 monthly fee is what it planned to charge many of its 91 million customers just to pay their own bills. compaharge is now gone. the company called it a convenience fee. national correspondent lee cowan reports? called it something else adudly. reporter: if verizon had hoped announcing a new $2 fee in th the middle of the holidays would go unnoticed, the response on the internet quickly proved them wrong. esthin minutes online petition drives blossomed and so did the youtube rants. i will be making your life mll! reporter: some customers came to voice their displeasure in person. like alex soto. if they tack anymore fees to my phone bill i m ready to take hike. reporter: the $2 charge was supposed to apply to anyone making single payments on line or by phone. verizon tried to clarify the fee edday saying it was needed to offset the costs of processing
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relented. in a statement posted on the company s web site: i think companies are finally starting to realize they can not nickel and dime consumer anymo anymore. reporter: this woman says there s a clear trend giving consumers more power than ever. the question companies have to ask themselves is if this worth it? is a $2 transaction fee worth the extremely bad media you re going to get right now in this particular economic environment where people are already suffering? how will this come off for your company s image? is it worth it? reporter: jeff, consumers aren t always victorious. they managed to beat back that $5 a month debit card fee bank of america was trying to institute but there are still a lot out there. the airlines have their baggage fees and despite public outcry over netflix s fee structure, they haven t budged either. glor: lee cowan, thank you. in iowa tonight, four days until the caucuses. nearly half of all republican voters still haven t made u
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with scott pelley. glor: good evening, i m jeff glor. scott is off tonight. verizon wireless said today it had the wrong number. a $2 monthly fee is what it planned to charge many of its 91 million customers just to pay their own bills. that charge is now gone. the company called it a convenience fee. national correspondent lee cowan reports? called it something else loudly. reporter: if verizon had hoped announcing a new $2 fee in the middle of the holidays would go unnoticed, the response on the internet quickly proved them wrong. within minutes online petition drives blossomed and so did the youtube rants. i will be making your life hell! reporter: some customers came to voice their displeasure in person. like alex soto. if they tack anymore fees to my phone bill i m ready to take a hike. reporter: the $2 charge was supposed to apply to anyone making single payments on line or by phone. verizon clarify it had fee today saying it was needed to offset the costs
New-york
United-states
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Dimashq
Syria
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Idlib
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Leonia
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