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3 months ago
Despite Obstacles and Dire Predictions, the Annual UKG Post-holiday Report finds 60% of Retail Stores Avoided a Decline in Sales Volume
LOWELL, Mass. & WESTON, Fla.–(BUSINESS WIRE)–#HCM–The versatility and resilience of retailers helped many stores survive 2020’s complicated holiday shopping season, which was plagued by frequent understaffing, high turnover, workplace anxiety, and a host of recruitment challenges, according to the annual end-of-season survey commissioned by UKG (Ultimate Kronos Group). While COVID-19 was undeniably disruptive to business, 3 in 5 retailers either reported an increase in year-over-year holiday sales in stores (37%) or no significant change (22%).
1 responsible for hiring and/or staffing decisions in stores, reveals challenges and trends defining the 2020 holiday shopping season and insights that will help retailers streamline workforce operations in the year ahead.
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