Some Richmond Social Services employees described their working conditions as a "crisis" as they continue to grapple with extremely high caseloads and inadequate staffing.
A newly published audit focusing on Richmond's Department of Social Services is shedding light on the agency's adoption program. According to the report by the office of city auditor Lou Lassiter.
For months, Richmonders have expressed frustration that the Richmond Department of Social Services has fallen behind in delivering critical benefits to those in need.
A state lawmaker is pushing for answers and change as the Richmond Department of Social Services grapples with high caseloads, staff shortages and a failure to meet accountability standards.
A top leader with the Virginia Department of Social Services sat down with CBS 6 reporter Tyler Layne to explain the challenges the agency is facing amid a dramatic increase in caseloads.