response to the messages posted on social media, he said our only goal is to get you out safely. that was interesting to hear. he also spoke to people who have been receiving some of the messages on social media, twitter or facebook or elsewhere. he said put us, put the police in touch with those inside. it is the police. the trained negotiators who should be speaking with the people inside that room. particularly the hostage taker. the police there seemed to have the situation at least under control in the sense that they are going about this in an organized fashion. is that your sense on the ground there? reporter: yes, they are. they are going through it meticulously. early this morning, one of the hostages actually made contact with my radio station 2gb radio. that was, i guess, the first line of communication between the outside and those being held inside. from that moment on, we actually