Something ups and another observation is do we do auto enrollment again for those people for which the only difference would be a lower contribution so its just a thought. Its a question that they wait and explore all kinds of autoen roll and not discovered and whether we want to engage in that process again its really i think something that prolonged discussion and i would expect there would be some necessitys to bring forward if we decide to mh370 of this that direction and some engagement of this board before we make the final decision and. I wasnt look forgeron a decision. Thank you. Does anyone have any questions . Commission commission sheehy. I did find it confusion and i know a lot and i think identifying a specialist problem i still havent figured that out and the web sites are not very good on a i wasnt clear whether my primary care physician was in the network or not and i was one of those who was delighted because ive had trouble, i was at ucsf before here and shes been my
Wait and explore all kinds of autoen roll and not discovered and whether we want to engage in that process again its really i think something that prolonged discussion and i would expect there would be some necessitys to bring forward if we decide to mh370 of this that direction and some engagement of this board before we make the final decision and. I wasnt look forgeron a decision. Thank you. Does anyone have any questions . Commission commission sheehy. I did find it confusion and i know a lot and i think identifying a specialist problem i still havent figured that out and the web sites are not very good on a i wasnt clear whether my primary care physician was in the network or not and i was one of those who was delighted because ive had trouble, i was at ucsf before here and shes been my doctor for 20 plus years and so at one point i was paying her out of pocket because when you create those relationships you want to keep them but so i think really a lot more clarity and a lot more
Significant and the missed opportunity are those several thousand members who did not remain auto enrolled and who went back to access plus and they are constituted 2. 7 million in savings. And that again. I wanted to just to talk about the imitation a little bit and the lessons learned. They had interesting nuances mentioned in the sutter primary case physicians which we responded to immediately and there was confusions about specialists who are also employed by sutter. So that work is continuing and identifying those in determining whether they impact anyone and everyone enrolled as of january 1st or enrolled at any point in the plan is eligible for continuity of care so any treatments they have in progress they get to continue on with those providers for those treatments. So were not concerned about patient disruption but it was a lesson that we learned along the way in creating this Custom Network for h. S. S. We got a lot of feedback from members being happy that now they had ak s
If not please. Shavon oconner will go over our Customer Service metrics for open enrollment. How are you . Im very good, thank you. How are you . Just fine. Health Services System and we have slides. I cant see them but i wrote a script. First i want to say im honored to be in Service Employees and retirees in the city of county of San Francisco. Its a privilege to ensure they have benefits, this Service Orientation is the north star by which Member Services does everything. To that point, open enrollment 2017 for a plan year 2018 was exceptional in every regard. Most notably as you can see we took 14 more calls, and then in 2016, we provided 13 more third floor inperson consultations and 22 more off site consultations and mostly at the largest benefit fares you will see in a later slide. We provided 19. 5 more first floor inperson consultations and we received and processed 24 more applications than last year which was the largest year in the history of h. S. S. We did 24 more this ye
Satisfaction with the directors of mayo clinic arizona and peter sinai how, a forum hosted by pepperdine university. This is an hour and 20 minutes. [applause] i often get us as sidekicks, four dogs, how do you do it . How do you do that job and travel and the only time i sleep is when i travel, so thats how i do it. Thank you am a kerry for the gracious introduction and steve, and circuit in us all fired up and ready to take on the topic im honored to to be with you today as a pepperdine grad. Ill admit i came for the beach, but a state in southern california, originally from boston because i is such a great experience at the school and im going to reference today the things ive learned and used in a business. I was very excited to be invited to moderate this panel about the future of health care because it is something i think about in my business every single day. And i think about value and Health Care Every single minute. The reason it is because i lead an organization helping to