NEW YORK - John Brauer has been named Senior Vice President of Insights and Media Measurement for FOX Television Stations , announced Patrick Paolini, Executive Vice President of Ad Sales for.
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report
Published 2 months ago
Calabrio achieved leading results of the featured vendors in three of four vendor and product satisfaction categories
Calabrio, the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. The three categories where Calabrio earned leading scores were both for satisfaction with Calabrio as a vendor and the features and effectiveness of Calabrio ONE workforce optimisation (WFO) products.
DMG, a leading independent contact centre research and consulting firm, annually conducts reports on the workforce optimisation (WFO) industry, including market trends and challenges, predictions and vendor market share, as well as an extensive customer satisfaction survey to measure end