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Half of Online Shoppers Demand Easy Checkout Experiences

As eCommerce merchants aim to drive engagement, PYMNTS Intelligence finds that easy checkout is a key draw for a wide swath of shoppers.

Sean-knotts
Matthew-berk
Online-features-driving-consumers
Shop-with-brands
Bean-box

Quicker Checkout May Cause Friction for High-Value Purchases

As D2C brands look to remove friction from the purchasing experience, Sonos finds that sometimes, adding more steps can build customer trust.

New-zealand
Australia
Sean-knotts
Visa-acceptance-solutions
Apple-pay
Digital-shopping-index
What-it-means
Online-features-driving-consumers
Shop-with-brands

Chamberlain Coffee: 'Subscribe & Save' Extends Loyalty Beyond D2C

Chamberlain Coffee CEO Chris Gallant discusses the value of Amazon Subscribe & Save in fostering customer relationships beyond the company's direct channels.

Chamberlain-coffee
Replenish-economy
Household-supply-deep-dive
Digital-payments-takeover
Monetizing-social-media
Online-features-driving-consumers
Shop-with-brands

Amid Cutbacks, Instacart Digitizes for Omnichannel Stores

Even as Instacart is undergoing major layoffs to cut costs, the company continues to invest in digitizing the physical store to boost omnichannel efficiency.

Karen-webster
Schnucks
Innovation-mandate
Convenience-and-personalization
Online-features-driving-consumers
Shop-with-brands
Everyday-app
Aggregator-apps

35% of Boomers Prefer Retailer Sites to Shopping With Brands

While Gen Z consumers are D2C brands’ best customers, PYMNTS Intelligence found that baby boomers are most inclined to shop online at third-party sites.

Online-features-driving-consumers
Shop-with-brands

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