Passengers have the option to divert their refund to the charity rather than receive the payment themselves. Currently, customers claim though Delay Repay if their train is late or cancelled and, as a result, they get to their destination station more than 15 minutes later than scheduled. Mark Powles, commercial and customer director at Northern, said: “One of our key goals is to make a positive impact in the north of England and we hope that by continuing our support for Samaritans through this scheme we can reach out to those who may be struggling. “The charity has trained many of our frontline staff to spot someone who might be vulnerable, giving them the confidence to simply start a conversation which could help save a life.”