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Travel agents need to be prepared to spend more time in answering the questions from customers regarding the post-Covid sailing experience. Above: New Shan Travel s Chris Tay, Citystate Cruises Koh Cheng Wee and UOB Travel Planners Steven Ler.
Questions, questions and more questions from customers were what Singapore cruise agents were met with when sailings resumed in Singapore in the last quarter of 2020.
The surge in inquiries for cruising were not unexpected, said agents, as it was the first time cruises are resuming operations in Singapore after the global pause in March, and naturally consumers are brimming with questions – from how the post-pandemic sailing experience is like to what pre-boarding Covid testing protocols entail during the decision-making phase.