Weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the latest information when a problem pops up, like in july when southwest cancelled over 2,000 flights due to a computer Major Airline tracks and
Networks to send complaints directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the late
For sharing photos. People are now using social networks to send complaints directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter ft are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams the latest information when a problem p
They being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the latest information when a 2,000 flights due to a computer outage, and even though every Major Airlin
Trump stepping off the campaign trail for business in dc. Trump sot my theme today is five words. Under budget and ahead of schedule. The entire trump crew in place to celebrate his new 200 Million Dollar hotel. Just blocks from the white house. But on the west coast . His star on the hollywood walk of fame. Taking a beating but not for the first time . The star now . Destroyed. Back at the hotel . Trump weighed in on the feud on fox news last night between anchor megyn kelly and former House Speaker and trump backer newt gingrich. Fascinated with sex when she tried to defend her coverage of trumps female accusers. Sot trump she wants to withdraw that statement so badly newt. By the way congratulations newt on last night. That was an amazing interview. we dont play games newt, right we dont play games. And in an interview with abcs george stephanoplous, trump defended taking time out to open his to it. She goes, does one stop because she has no energy. Thank you. [ cheers and applause