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Concerns about long call center wait times as millions dropped from Medicaid

According to the most recent CMS data, the longest wait time was in Missouri, at 48 minutes, though state officials say that figure is misleading.

United statesRhode islandNew mexicoSouth carolinaCaitlin whaleyMatt slonakerNate checkettsJeanne lambrewDave badenHuman servicesMedicaid servicesUtah department of healthCenters for medicareMaine department of healthOregon health authorityDepartment of social services

Feds raise concerns about call wait times as millions dropped from Medicaid

Feds raise concerns about call wait times as millions dropped from Medicaid
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United statesRhode islandNew mexicoSouth carolinaNate checkettsMatt slonakerCaitlin whaleyJeanne lambrewDave badenMaine department of healthDepartment of social servicesCenters for medicareHuman servicesOregon health authorityUtah department of healthUtah health policy

Call center wait times balloon as millions dropped from Medicaid

Utah had an average call center wait time of 35 minutes in May, with one in four callers simply hanging up.

United statesSouth carolinaRhode islandNew mexicoJeanne lambrewDave badenNate checkettsCaitlin whaleyMatt slonakerOregon health authorityCenters for medicareMaine department of healthUtah department of healthDepartment of social servicesMedicaid servicesHuman services

Feds raise concerns about long call center wait times as millions dropped from Medicaid

Feds raise concerns about long call center wait times as millions dropped from Medicaid
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South carolinaUnited statesNew mexicoRhode islandCaitlin whaleyNate checkettsMatt slonakerDave badenJeanne lambrewCenters for medicareUtah department of healthMaine department of healthHuman servicesMedicaid servicesUtah health policyDepartment of social services

Feds raise concerns about long call center wait times as millions dropped from Medicaid

Feds raise concerns about long call center wait times as millions dropped from Medicaid
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United statesRhode islandSouth carolinaNew mexicoCaitlin whaleyNate checkettsDave badenJeanne lambrewMatt slonakerHuman servicesOregon health authorityMedicaid servicesDepartment of social servicesUtah health policyUtah department of healthMaine department of health