Prepaid model poses refund problems By Wang Xiaoyu | CHINA DAILY | Updated: 2021-07-12 09:14 Share
Consumers report difficulties in getting deposits back. Wang Xiaoyu reports.
When Ofo was reportedly struggling with cash flow problems in late 2018, the bike-sharing startup was inundated by a wave of refund requests from its estimated 28 million active users who had placed rental deposits.
Many complained online that they were unable to get their money back for days, weeks or even months.
Two and a half years later, a few dogged customers are still tracking the status of their deposits, ranging from 99 to 199 yuan ($15 to $30), while Ofo s signature bumblebee yellow bikes have all but vanished from Beijing s streets.