Returning items you bought from Microsoft Store for exchange or refund
If you purchased a product from Microsoft or Microsoft Store, you can request a return. You ll then find out if your product is eligible for a return. If you purchased a product from another organization and have changed your mind, you may contact that organization to inquire about returns or refunds (subject to their refund policy). You can check your Order history to verify what you ve ordered from Microsoft.
Note: If you want to cancel a Microsoft subscription or free trial subscription, including Xbox Live and Microsoft 365, see Cancel or turn off recurring billing on a Microsoft subscription. If you see a charge after turning off recurring billing, you may have turned it off after the expiration date. Subscription recurrence dates and billing dates are different (learn more).
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