An update on safety, service and industry outlook
Hoteliers and a Hospitality & Hotel Management instructor from the Institute of Culinary Education weigh in on the evolving hospitality industry.
March 31, 2021
At the Hilton Cartagena in Colombia, a plexiglass divider keeps the masked guests and employees from getting too close. To compensate for that and add a personal touch, the hotel has displayed a photo of the employee without a mask so that the guest can see what she or he looks like when smiling. At the Hilton Mexico City Santa Fe, employees communicate “welcome home” in sign language. And at the Hilton Orlando Bonnet Creek, a front desk manager wears a face mask displaying Princess Jasmine and asks kids checking in to name their favorite Disney character.
Senior Editor (Hotels)
A new report released by Medallia Zingle examines just how the pandemic has altered American behaviors and views towards travel, as well as the challenges and opportunities that exist for brands in the coming months. The report is based on data from a survey of more than 1,000 Americans.
Recently, TSA said it screened the highest number of passengers on a single day since the early days of the pandemic, which suggests that travel is starting to pick up again. And now, Medallia Zingle reports that the vast majority of American consumers (72%) say that they plan to travel at the same rate as they did pre-pandemic.
3 Ways to Boost Patient Confidence with Real-Time Contactless Communication - hitconsultant.net - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hitconsultant.net Daily Mail and Mail on Sunday newspapers.
Senior Editor (Hotels)
Medallia, Inc., the global leader in experience management, today announced that Aimbridge Hospitality has chosen the leading intelligent messaging platform, Medallia Zingle, to streamline and scale contactless communication and enhance the overall guest experience their properties provide.
Aimbridge, a leading, global third-party hotel management company, will leverage Medallia Zingle as its preferred solution for real-time, contactless guest communication across its properties in North America, enabling hotel operators to deliver high-touch, brand-differentiated service and experiences in real-time.
“Aimbridge leverages its industry expertise and innovation at scale, enabling our hotels to meet evolving guest expectations,” said Andrew Arthurs, chief information officer of Aimbridge Hospitality. “Our partnership with Medallia will help us deepen our customer-driven innovation in a way that meets the needs of today’s guests, with a so
Downtown Manchester merchants are participating in a curbside pickup program meant to boost business during the coronavirus pandemic, a strategy that has worked for many retailers and some restaurants in the state and nation.