what it wants. reporter: while the pandemic and protests rolled back progress, community leaders assisting the program say they ve seen change. what did it look like before? it was just calling and going into a dead sentence. we were walking with some of the dcos and four, five, six people coming up to them knowing them by name. that s what we want. reporter: mcbride says she is concerned the program could be expanding too quickly emphasizing the need for change to last. oftentimes what happens, especially in major cities, program after program is introduced, then it s defunded or forgotten about or something else becomes the new highlight reel. and so i think there s skepticism sometimes from community members that their voices will be heard this time. reporter: ayman, both mecole and the deputy chief told us