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iTWire - Avaya acquires Edify, adding AI-powered customer journey orchestration to arsenal

iTWire - Avaya acquires Edify, adding AI-powered customer journey orchestration to arsenal
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Cognigy's CX Disruptors Series Returns with Season 2: Masters Series

Cognigy's CX Disruptors Series Returns with Season 2: Masters Series
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Improving employee experience helps boost profitability, says global survey

Improving employee experience (EX) is a key goal for C-Suite executives, according to a report by NTT. The report highlights that enhancing EX can lead to improved employee satisfaction, productivity, retention, and automation. However, only 42% of organizations align their technology strategy with their EX strategy.

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Hybrid work flexibility the leading driver underpinning successful work experiences

Study finds that that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, just less than half of firms provide employees with the technology they need for hybrid work.

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NTT Ltd.: CEOs Vote Hybrid Work Flexibility as #1 Driver Underpinning Successful Employee Experience Strategies

NTT Ltd.: CEOs Vote Hybrid Work Flexibility as #1 Driver Underpinning Successful Employee Experience Strategies
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