Friction often has a negative connotation in user experience design, but it actually has many benefits. Its best-known use case is mitigating unintended consequences in high-risk scenarios, yet it has a new place in the age of artificial intelligence. Adding strategic friction to interfaces can lead to profound efficiency gains in machine learning algorithms.
In this episode of The Smashing Podcast, we take a look at design storytelling. What is it, and how can it help us shape digital experiences? Vitaly talks to Chiara Aliotta to find out.
This article highlights non-technical skills like curiosity, observation, empathy, advocacy, visual communication, and collaboration that designers routinely use in their process to make a difference through design. AI can be used to augment designers’ workflow instead of replacing people.