I have been trying for more than a year to obtain a refund after my cruise was cancelled - it was the infamous Diamond Princess Cruise which was due to travel around Japan but was cancelled due to an outbreak of Covid-19.
My family in Canada decided to do a reunion family cruise in Japan last March and invited me and my daughter to join them.
We were due to stay in Japan from 12 March 2020 to 31 March and then to Hong Kong until 11 April.
A number of passengers on the Diamond Princess Cruise became infected with coronavirus
On 21 February, we were informed the cruise had to be cancelled and in the same email it said we were entitled to claim refund for lost money due to the cancellation including the flights to and hotel in Hong Kong.
GRACE ON THE CASE: Why has it taken over a year for Princess Cruises to refund me?
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