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The CMA has sent a letter to Ryanair outlining its concerns. TRAVEL agents in Worcester have called Ryanair a disgrace as the airline is being investigated, alongside British Airways, for refusing refunds to customers who couldn t legally take flights due to Covid lockdowns. Travel companies have had to fight for customer refunds throughout the pandemic and The Competition and Markets Authority (CMA) are now looking in to whether consumer laws have been broken. Kelly Stanley, owner of Kelly s Travel, said: I’ve made a business decision not to make any future travel arrangements with Ryanair going forward, they have proven that they are unable to deliver and diminished all faith I previously had. I have found their staff unhelpful and rude.
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