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Essential council services are still paralysed more than two months after a cyberattack crippled Hackney’s digital systems, causing delays and uncertainty for many.
Residents have struggled to apply for trading or event licenses, join the housing waiting list, carry out property searches, or get non-urgent repairs to council homes since the attack on October 13. The council cannot change or set up direct debits, while housing benefit payments are taking longer than usual.
Councillor Rebecca Rennison, who heads up finance and housing at the council, told Eastlondonlines: “This was an advanced, criminal cyberattack which has significantly affected the services across the Council that our residents rely on.”