Duke Energy customers in North and South Carolina experienced rolling blackouts over Christmas. Duke is appropriately contrite, but its explanation of its own failure is revealing: Duke Energy executives repeatedly apologized and owned up to the situation that caused thousands in North and South Carolina to be without power during a bitter cold snap leading up to the Christmas holiday weekend. The admissions came during a hearing Tuesday before the
Duke Energy officials apologized Tuesday for a series of outages on Christmas Eve that affected approximately half a million customers. Company officials say some of the outages were longer than expected because of a failure of automation that required crews to restore the power manually.