We have the privilege and honor of working with some amazing clients. One of them asked us to work with her team on a customer experience initiative that included every company employee. One of the regular assignments for their employees is to share examples of how they created a Moment of Magic® for a customer or colleague. They do short write-ups and share them with their managers. Here is a great example of the power of this exercise and impress your customers.
Giving gifts is easy if you pay attention throughout the year. It is
very likely that the person you re giving gifts to, at some point, mentioned something they wanted/needed during the year. If you had listened and made a note you will have had the answer already.
So, as a first tip for the future, start a mini diary where you make a note every time someone says they want/need/miss something. Come Christmas you ll find that you have a lot of ideas in your diary. This not only makes things easier, it also highly impresses the recipient to know that you ve been paying attention.