Live from the cbs bay area studios, this is kpix5 news. A travel nightmare at sfo, arriving passengers forced to wait in long lines. Good evening, im brian hackney. And im betty yu in for ann notarangelo. Don knapp is at sfo. Don, what a tough day for these people. Reporter you know betty, travel weary passengers got off here and walked into customs into a seething mass of humanity. Everybody stuck in the same unpleasant situation. This was is scene outside customs gate a at San Francisco international. It was a mess inside as you can tell by this cell phone panorama. We came up the concourse and there were five to 700 people just there. Just a huge block. Reporter ken and diana flew 10andahalf hours from england. The mood of the back up travelers . A little bit cheesed offer. I think i picked the right word. [ laughter ] reporter the backups began around midmorning and were blamed on problems from computers used by customs and the border control. Some people collapsed. They were helpi
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