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Behind the smiles: The significance of International Customer Service Week

Jack Ampuja named to Wegman-endowed position at NU

Jack Ampuja named Robert B Wegman Endowed Director of Food Industry Innovation & Supply Chain Excellence in NU s Holzschuh College of Business Administration

Jack Ampuja was named the Robert B. Wegman Endowed Director of Food Industry Innovation and Supply Chain Excellence in Niagara University s Holzschuh College of Business Administration, a new position established with a $1.5 million gift from Wegmans Family Foundation.

7 customer service experience trends to watch in 2023

As customer expectations continue to evolve, customer service trends are adapting at pace. Businesses from all industries must keep up with emerging customer service experience trends to meet customer expectations and foster better customer relationships which is critical for remaining competitive in the respective market.

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