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Abuse of shop workers rises again as staff blame cost-of-living stress

A quarter of staff who have faced increased hostility said they believe the rise is partly due to the sharp increase in the cost of living.

United-kingdom
Jo-causon
Institute-for-customer-service
Institute-of-customer-service
Customer-service
Courts-act

Abuse of shop workers rises again as staff blame cost-of-living stress

A quarter of staff who have faced increased hostility said they believe the rise is partly due to the sharp increase in the cost of living.

United-kingdom
Jo-causon
Institute-for-customer-service
Institute-of-customer-service
Customer-service
Courts-act

Pets at Home ups profit outlook as kitten and puppy club members surge

Bosses said sales hit £319.4million in the three months to 30 December, with group revenue up 5.8 per cent in the past quarter.

United-kingdom
Matt-britzman
Peter-pritchard
Hargreaves-lansdown
Institute-for-customer-service
First-opinion
Customer-service
Thisismoney
Money
Moneymarkets

Nurses and shop staff in UK face tide of abuse since end of lockdowns

Customer-facing workers in all sectors report greater hostility, research shows

Salford
United-kingdom
British
Gordon-brown
Olivia-blake
Ed-miliband
Margaret-thatcher
Jim-callaghan
David-cameron
David-amess
Emmeline-taylor
Sharon-coen

Weekend Essay: What is good customer service?

The Wall Street Journal published an article called “Everyone hates customer service” in August 2019. When you look on Twitter at what advisers have to say about providers’ customer service, it seems the paper has a point.

Jo-causon
Greg-moss
Institute-for-customer-service
Twitter
Institute-of-customer-service
Wall-street-journal
Simon-hird
General-insurance
Amazon-alexa
Google-home-assistant
Customer-service
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