Within a few weeks, 75 percent of its residents were infected with the novel coronavirus and 32 had died. Hillcrest has now accounted for nearly 80 percent of all deaths from the virus in Pittsfield. Lisa Gaudent, vice president of Berkshire Healthcare Systems, which operates Hillcrest along with 14 other long-term care centers, said the past weeks have been painful for both residents and staff members who care for them. Imagine losing members of your family one right after the other over a period of a couple of weeks, she said. That would be devastating for anybody and it s devastating for our families and it s also devastating for our staff.