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PDF), updated in December 2020. Creating patient- and family-centered councils Specifically, healthcare organizations can engage in practices such as creating patient- and family-centered councils to understand patient and caregiver needs, ensuring support that allows all patients to feel comfortable using tools such as glucose monitors and pulse oximeters for remote care management, and offering telehealth appointments with true human connectivity, Sentell said. Technology can play a strong role in improving organizational health literacy. Smartphone apps can improve the coordination of care between providers, and interactive patient-centered discharge toolkits can promote patients’ self-management skills when they go home from the hospital. However, patients who do not have access to technology, or do not understand it, need to be included in planning for organizational health literacy.

United statesAnne foss durantConnie mah trinactyDeborah tairaTetine sentellMichael paasche orlowHelena borisovaUniversity of hawaiThompson school of social work public healthArizona state universityBoston university school of medicineQuality management in health careHealth care research at kaiser permanente hawaiiOffice of public healthExcellence in researchQuality management