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SRINAGAR: Lieutenant Governor, Manoj Sinha today held the 3rd round of the series – “LG’s Mulaqaat-Live Public Grievance Hearing”, wherein he took the first hand appraisal of people’s issues and grievances through virtual mode.
Through LG’s Mulaqaat”- Live Public Grievance Hearing, an institutionalized mechanism has been laid for making the grievance redressal mechanism prompt, robust, responsive and more efficient, observed the Lt Governor.
At the same time, the performance efficiency of the online Grievance Redressal System is also being monitored so that requisite measures can be taken to achieve the desired results on ground, he added.
On being informed that overall disposal of grievances has increased from 52% in 1st and 66% in 2nd to 79% in 3rd round of LG’s Mulaqaat, the Lt Governor expressed satisfaction over the improvement in the performance and increase in the rate of grievance disposal. He underscored the importance of constantly making improvements in