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Retailers must use AR/VR technologies to bring in-store experience to online channels: Capgemini’s Nayak In the current scenario, the fear of getting infected with the deadly virus has prompted customers to shop online December 23, 2020 / 05:53 PM IST As with all things post-Covid, the shopping experience is evolving. Health and safety are gaining primacy, and technology is playing a key role in enabling this. More so in these unusual times, when technology has significantly disrupted and transformed  shopping behaviour. In an interaction with Moneycontrol, Alok Nayak, Senior Director, Head – CPRD (Consumer Products Retail Distribution) Sector Hub, Capgemini, said that some of the trends like surge in online shopping and adopting safety precautions in physical stores have become mainstream.

Galok nayakConfederation of all india tradersSenior directorConsumer products retail distributionSector hubVirtual realityAll india tradersArtificial intelligenceஅலோக் நாயக்கூட்டமைப்பு ஆஃப் அனைத்தும் இந்தியா வர்த்தகர்கள்மூத்தவர் இயக்குனர்நுகர்வோர் ப்ராடக்ட்ஸ் சில்லறை விநியோகம்துறை மையம்மெய்நிகர் ரியாலிடீஅனைத்தும் இந்தியா வர்த்தகர்கள்செயற்கை உளவுத்துறை