May 3, 2021
This role is part of a Data Capability Support Team, who provide a central point of contact to answer questions, troubleshoot problems and action requests from the user community, efficiently and [URL Removed] Administrator / Support Specialist – Fully RemoteTasks and Responsibilities
Delivery within agreed timeframes
Monitor production environment
Perform root cause analysis, data analysis, problem solve and proactively manage reoccurrences
Gather and document data and reporting requirements
Produce self-service BI reports
Facilitate implementation and delivery to stakeholders
Communicate effectively regarding support related activities
Available to provide 24/7 first-tier standby support for production processes
Acts as a super user on Data Capability BI applications