Weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the latest information when a problem pops up, like in july when southwest cancelled over 2,000 flights due to a computer Major Airline tracks and
For sharing photos. People are now using social networks to send complaints directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter ft are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams the latest information when a problem p
You miles to get to the places you really want to go. With the united mileageplus explorer card, youll get a free checked bag, 2 united club passes. Priority boarding. And 30,000 bonus miles. Everything you need for an unforgettable vacation. The united mileageplus explorer card. If you havent had a chance to outside tonight, youll want to. The moons extra bright tonight. Thats because its the closest its been to the earth in 60 years. So a lot of people are heading wonder. Fox 31s Ashley Michels is one of them. She is in boulder for a super moon party x . Music playing . Thats what boulder is known for. And that is why all these people hiked almost a mile up flagstaff mountain. Were a beautiful spirit, welcome. Local musicians play the soundtrack for a show Mother Nature hasnt were taking in this fortuitous super moon with our new friend. As it rises on the horizon. There are no words to describe it. They all hiked up your to see the same thing. A moon that people have been taking in
Without them. I have been on a period of extended leave with delta airlines. Steve dixon is out there bank somewhere. I cannot see him. F15 pilot. Delta has got more than 200 pilots right now on longterm military leave. This is a business, the thing worked to make profit and this is just for people like me under extended military orders. There are hundreds more that have to manipulate the schedule that delta has to work around to make their model work so that we are not late and there are pilots and aviators. There are a lot of pilots that are flying for the airlines and some people get mad about that. I remember flying a 727 flying to syracuse and it was snowing and windy and full of people. I thought, i am glad the air force trained me how to be a good pilot because we are flying americas people. The key is to allow the system to work so they do not have to choose to be one or the other, they can be both. That is my goal to want to thank delta and all the other airlines doing similar
This is today. With matt lauer and Savannah Guthrie. Live from studio 1a in rockefeller plaza. Good morning. Its tuesday morning. Im Savannah Guthrie chlgt we have willie in for matt this morning and this battle between apple and the government just got even more interesting. Remarkable twist yesterday when one of the Founding Fathers of Silicon Valley, bill gates, came out on the side of the government against apple. And now weve seen titans of industry and Silicon Valley line up on differing side. A top story is politics. And the first test out west in the republican president ial race. Todays nevada gop caucus and of course next weeks super tuesday contests are looming large for both parties today. Lets start our coverage with peter alexander. Peter, good morning. Reporter good morning. Donald trump in the drivers seat in this race and yet his rivals have barely toochd them. Tonight the sauk can you say will pit trump against marco he spent a lot of his childhood here and has more f