Christopher Elliott
Special to USA TODAY
Is it time to give up your travel rewards program? That s not a theoretical question for Karin Kemp, a retired graphic designer from Matthews, North Carolina.
With few opportunities to travel last year, her loyalty to United Airlines has wavered. Special offers and bonuses weren t enough to keep her engaged in her program, and she started to use a different credit card as her primary.
Kemp is still keeping her Chase-issued United credit card active, but only because she has a ticket credit for a canceled flight from Charlotte, North Carolina, to Bologna, Italy. She had hoped to get a refund after United canceled one of the flight legs but was only offered an expiring ticket credit.