it forced us to formalize our offering and practice being a franchiser with our parties overseas. they have a three-pronged expansion plan. more operated centers, more international expansion, and their u.s.-based franchise program. no matter where they grow, though, they say there is one thing that will guide all of their decisions. the priority has always been the people that we re working with over the place where they are, the city that they re in. and the main reason is this is a customer service business at the end of the day. if you re exploring international options for your small business, one major limitation can be language barriers. this week s app of the week won t make your language guru overnight, but it will help you get your foot in the door. jibbigo is a speech to speech translation app that works with more than 20 different languages. speak or type a phrase in one language and jibbigo translates
is not at stake as much as it is in the next city. to force us to formalize our offer and practice being a franchiser with our parties overseas. they have a three-pronging planned more international owners, and their u.s.-based franchise business program. no matter where they grow, though, they say there s one thing that will guide all their decisions. the priority has always been the people that we re working with over the place where they are, the city that they re in. and the maybe reason is this is a customer service business at the end of the day. if you re exploring international options for your small business, one major limitation may be language barriers. this app this week won t make yu a language guru overnight but it will help put your foot in the door. jibbigo works with 20 different
thanks. now, a look at what s working on america s road to recovery. they call it outsourcing. usually that means american jobs moving overseas to a place where they make less money. like india, the philippines. but, tonight, a turn around of sorts for one industry. the customer service business. a lot of companies now moving their call centers out of foreign lands and bringing them back to the united states. jonathan serrie with the news live in our southeast newsroom tonight. jonathan? good evening, shep. customer complaints are what s driving much of the change. businesses are finding that customer service agents in developing countries whirges they are cheaper why the hour take long tore resolve issues because of language and culture barriers. arise solutions in atlanta is helping to create a new business model as they bring the customer service center back to the u.s. instead of a brick and mortar phone bank, they link their customer service agents into virtual call centers. mos
energy to vote on this issue, whether in state government or in primaries for congress races or even at the presidential level. chris cillizza, we re watching them as they re getting organized, gathering together. chris, you re a jaundiced political type. that s fair. a cold-blooded reality check, when 100 teenagers show up at the statehouse with the zeal and the passion these kids have, having lived through this tragedy, do lawmakers sit up and take notice or just pay them lip service because, guess what, you re not voters yet. look, politicians pay attention to anyone who is passionate. passion equals your chances of voting going up. they are ultimately in the customer service business. if you were standing for re-election every two years, you would listen to what your stints