According to the J.D. Power 2021 U.S. “At a time when virtually every other industry is experiencing significant gains in digital customer engagement, the insurance claims process has not really evolved beyond the launch of digital photo estimation three years ago,” said Martin Ellingsworth, executive managing director of P&C insurance intelligence at J.D..
/PRNewswire/ Corporate Insight, the leading provider of competitive intelligence and customer experience research to the financial services industry, today.