To print this article, all you need is to be registered or login on Mondaq.com.
The Consumer Protection Act, 1986 is repealed after three
decades and replaced by the Consumer Protection Act, 2019. The
Consumer Protection Act, 2019 has been enacted with a view to widen
the scope of consumer rights and cover the field of e-commerce,
direct selling, tele-shopping and other multi levels of marketing
in the age of digitization.
The Act came into force on 20
th July 2020. This act
aims at revamping the settlement and administration process by
imposing stricter penalties.
Comprehensive Definitions and More Protection to Consumers
Who is a Consumer under the 2019 Act?