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Application Area:Nucleic acid purification We purchased a Hamilton liquid handler with a nanoliter dispenser, worth over $40k for that piece. It was made in Switzerland. We used it only a few dozen times and it broke. When we asked Hamilton to fix it, they said they no longer carry that product and cannot support it. As it was past the one-year warranty period by the time we had set up the instrument and were using it regularly, basically each plate cost us maybe over $1000 to dispense. More recently we asked for service to fix a channel pipette. They want to charge $5000 with no assurance of when they will be able to fix it. Money first and then they ll talk! I ve never experienced such unethical service. Of course, when I complained, they cite COVID , the universal excuse for accepting more orders that they can hope to service. I prefer to deal with ethical companies, and Hamilton has made me regret having placed their system into our workflow.