<ul> <li> <i>91% (92% in APAC) of organizations agree better EX will directly affect their net profit; 92% say the same about CX</i> </li> <li> <i>56% (51% in APAC) of CEOs strongly agree that aligning CX and EX strategies maximizes their impact on business growth</i> </li> <li> <i>95% (96% in APAC) of organizations see cloud enablement as vital in enabling EX and CX outcomes </i> </li> <li> <i>Top-performing organizations are twice as likely as underperformers to already be using AI-powered CX tools</i> </li> </ul> <b> </b> <br/> HONG KONG SAR - <a href="https://www.media-outreach.com/">Media OutReach</a> - 23 June 2023 - NTT Ltd.
NTT Ltd., a leading IT infrastructure and services company, has today launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% of organizations now having a named C-suite executive responsible for this business area.
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