During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about
Please support this. And all organizations and all the folks will work to make this a coalition that is incredibly [bell ringing]. Your time is concluded. Speaker, please. Hello . Hi, please proceed. My name is debbie newman. Can you hear me . Yes, we can hear you. Yeah, um, i forgot i made a video, but i forgot what i said on it. Oh, god. Let me get back to you guys. Let me get back to you. Dammit. Next speaker, please. Hello, good afternoon. I work with Movement Health center and the San Francisco support services manager. I am trying to keep the support evers at 30 of the income because making the rent 50 of the income will impact the that i work with. So please keep the 30 rent income because its a loss. That completes the queue. Public comment is now closed on item number 18. I understand, supervisor haney, that you have actually some amendments that you would like to propose. I have those amendments before we. Would you like me to read them . Or you were on mute, supervisor. [lau
We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did they get supplies, can they take equipment from their office. Benefi
We have concerns about the accountability section of the plan. Specifically the lack of clarity around how feed paback will wor. Furthermore, we would like to see key indicators and metrics for successful implementation of the Racial Equity action plan shared at the beginning of each quarter with various Infinity Groups within the agency. Thank director borden for your comments. Sfmta executive team and our m. T. A. Board of directors on the implementation of the plan including proactive plan to report on key indicators and metrics as well as the opportunities to address challenges within the plan as they arrive. We know this is a draft. We might have to pivot. We want to make sure that Infinity Groups are part of that conversation in office of engagement. We are supportive of the plan and ensure right processes in place to ensure effective implement takes. Director tumlin, you mentioned you havent been able to meet with all at the groups. We to look forward to you attending your first
Good morning. The meeting will come to order. Welcome to the october 29, special meeting of government audit and oversight. I am the chair of the committee joined by vice chair and Committee Member haney. Thank you to the clerk and i would like to thank sfgovtv for staffing this meeting. Mr. Clerk, do you have any announcements. To protect the public, Board Members and City Employees the board of supervisors legislative chamber and Committee Room are closed. This is taken pursuant to all various local, state orders and directive. Committee members are participating in video conference. Public comment is available for each item on the agenda. Sfgovtv has the calling number on the screen. Provide comments by phone calling 4156550001. Once connected into the meeting id is 146 6994959. When prompted press pound twice to be connected to the meeting. When connected you will hear the meeting discussions but your line will be in his senning need only. When your item comes up dial star three to