The Problem Isn’t The Employee, It’s The System
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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Here s a true story shared by my friend and speaking colleague Beth Terry. The short version is that there is a doctor, who is probably a good doctor. But he s a terrible boss. Advertisements
When a patient - as in his customer - complains about something, he listens and then goes back to his employees, and in a knee-jerk reaction, he berates and punishes them by taking away their incentives. You can only imagine what that does to the morale of the team. And what happens next? The employees quit, which is understandable.
events that are made out of scrap cloth here in san francisco. our department pledges to conduct extensive outreach to the retailers and restaurants in san francisco to help them understand the benefits and prepare for this ordinance and to promote this to the general public. in sum, we are here in support of the ordinance to expand the plastic bag band for a number of reasons. one we are catching up with other cities and countries. but we also have an opportunity to continue to lead the way. dd first by charging for reusable bags given the problem of them given for free and used as disposeables. second is this ordinance has a stronger standard for paper. and then finally allowing the option for certified composeable bags that can be a very big benefits to our food and compost collection here in san francisco. n in sum it will allow us to lead the way and retain our leadership in fighting plastic bag pollution reducing resource use and pursuing it in san francisco. thank you
n in sum it will allow us to lead the way and retain our leadership in fighting plastic bag pollution reducing resource use and pursuing it in san francisco. thank you very much for your consideration. supervisor avalos: thank you very much. any other parts of your presentation? jack macy is also here. supervisor avalos: and you have an amendment as a whole that you gave to us? correct. supervisor avalos: if you want to explain to me the amendment as a whole? the amendment of the whole is to do what i described before, the clarification and phrase changes that i describe to you. supervisor avalos: nonsubstancive? that s my understanding, yes. supervisor avalos: let s open this up for a public comment. i have a number of cards to read. if you want to come up as you hear your name called. lauren winer, paul, robin shebloss i can. emily utter, eli saddler and beth terry. please come up as your name is called, thank you. good morning. i m lauren winer, this is closer?
n in sum it will allow us to lead the way and retain our leadership in fighting plastic bag pollution reducing resource use and pursuing it in san francisco. thank you very much for your consideration. supervisor avalos: thank you very much. any other parts of your presentation? jack macy is also here. supervisor avalos: and you have an amendment as a whole that you gave to us? correct. supervisor avalos: if you want to explain to me the amendment as a whole? the amendment of the whole is to do what i described before, the clarification and phrase changes that i describe to you. supervisor avalos: nonsubstancive? that s my understanding, yes. supervisor avalos: let s open this up for a public comment. i have a number of cards to read. if you want to come up as you hear your name called. lauren winer, paul, robin shebloss i can. emily utter, eli saddler and beth terry. please come up as your name is called, thank you. good morning. i m lauren winer, this is closer?
bag pollution reducing resource use and pursuing it in san francisco. thank you very much for your consideration. supervisor avalos: thank you very much. any other parts of your presentation? jack macy is also here. supervisor avalos: and you have an amendment as a whole that you gave to us? correct. supervisor avalos: if you want to explain to me the amendment as a whole? the amendment of the whole is to do what i described before, the clarification and phrase changes that i describe to you. supervisor avalos: nonsubstancive? that s my understanding, yes. supervisor avalos: let s open this up for a public comment. i have a number of cards to read. if you want to come up as you hear your name called. lauren winer, paul, robin shebloss i can. emily utter, eli saddler and beth terry. please come up as your name is called, thank you. good morning. i m lauren winer, this is closer? sorry. good morning. my name is lauren weiner, this is jackson my 6 month old son and i