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The pandemic changed a lot of things, not the least of which was the way consumers shop. The likes of Amazon had already made online shopping an everyday event; the pandemic simply sped things up especially when it comes to buying food. Now, almost three years later, food retailers are still behind in developing integrated, seamless and personalized experiences across all channels, so says the 2022 Grocery Omnichannel Retail Index findings, recently released by OSF Digital, in partnership with FMI, the Food Industry Association, and NRF, the National Retail Federation.

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