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Dimapur As part of Azadi Ki Amrit Mahotsav (AKAM) and in commemoration of its 25 year of its existence, the Tele Regulatory Authority of India (TRAI), regional office in Kolkata, conducted a consumer outreach programme for the telecom and broadcasting service consumers in Dimapur on Tuesday. The consumer outreach programme was organised to educate customers regarding various initiatives taken by TRAI for safeguarding interest of the consumers and various regulatory provisions available for consumer protections, stated an update from TRAI, Kolkata. Speaking at the programme, Debjit Saha, senior research officer at TRAI Kolkata office, informed about the objective of organising the programme. He also made a presentation showing various provisions under consumer protection regulation under TRAI and explained about the complaint redressal mechanism available to the customers for lodging and resolving any complaint related to service. In his keynote address, Amit Ghosal, joint advisor of