we cannot ensure the american traveling public that some guy, some place else is really qualified to do the work or that we re watching to see how well he does it. my feeling was i want to look out on the ramp from the cockpit and see somebody with the airline representative that i m flying on the back of his uniform. i don t want to see something hidden that i cannot assess and make a judgment. i have to tell you something. you know, when these cockpit crews take off, they often don t know what s going on with the rest of their airplane and it s all a mind-set. it starts at the top, contessa, at the very, very top in terms of what safety is and what it isn t. if the top has the right mind-set it will filter down and get done and get done right every time. jim tillman, here s hoping those executives start joining the rest of us and wondering how safe their planes are. thank you. i hope so. who thinks it s a good idea