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Updated
Monday, 1st March 2021, 5:31 pm
Mike Gurney, who is 74, has been visually impaired since he was a small child and can now see nothing at all.
He can normally cope admirably around his house and take on most tasks with the help of his guide dog Tess.
At the beginning of February his heating and hot water system stopped working and he called his landlords, Grand Union Housing Group, to report it.
Mike Gurney has been visually impaired since he was a child
Though the heating was very quickly fixed, Mike was left waiting two weeks for the hot water to be repaired. He was told the problem was a faulty wire.