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Thumbs up in Local Government Community Satisfaction Survey

making decisions in the interest of the community The Local Government Community Satisfaction Survey is one of the many engagement methods used by Council to track its performance and community perceptions of its service delivery. The survey was conducted by phone throughout February and March 2021 and involved a total of 400 Maroondah residents being randomly selected to provide their feedback. Indexed scores are measured out of 100. It is important to note that part of the survey period coincided with Victoria entering its third COVID-19 lockdown on 12 February. When it comes to ‘value for money’, Council rated six points higher (60) than the state average (54), while ‘overall performance’ was four points higher (65) compared with the average rating for councils statewide (61).

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