Clarity AG provides powerful planning tool for call center in Bad Homburg / Germany, February 16, 2011. The clarity AG, manufacturer of software-based telephony solutions, presents a new workforce management solution (WFM) on the occasion of the upcoming trade fair Call Center World. First: The innovative solution can be used even for regular PBX. To plan the staffing in the call center as efficiently as possible, the persons in charge of the call center need a reliable statistical tool. It must be able to determine a forecast for the upcoming personnel requirements in order to create an optimal working plan then based on diverse data. One such tool is now in numerous call centers employed workforce management"software. But the usual market solutions to developers of clarity AG were not powerful enough. According to clarity Board Christoph Pfeiffer is not a big problem, with an intelligent use of all available indicators the heads of the call center even better trends and information to deliver, to better utilize the call center and to improve the level of service. Clarity AG's engineers of software found a solution by developing mathematical algorithms, now much better using the existing data in the call center. The...