Travis Sheetz on the Future of Work

Travis Sheetz on the Future of Work
Sheetz president and NACS CEO Henry Armour discuss the c-store’s “beehive” approach to staffing.
December 15, 2020
By Pat Pape
ALEXANDRIA, Va.—For years, most convenience store jobs were about stocking shelves and ringing up customers, but that era has passed, according to Travis Sheetz, president and COO of the 600-plus store Sheetz chain based in Pennsylvania.
Sheetz was interviewed about those changes by Henry Armour, president and CEO of NACS, during “The Future of Work with Travis Sheetz,” a Spotlight Session included in NACS’ recent Crack the Code Experience.
Job duties are morphing, Sheetz said. Today, more labor in the average c-store is spent “on food production and less on checkout and POS. As we shift to more self-checkout and mobile transactions, labor will shift to what I call food packaging and delivering. And we’re not just delivering to people’s homes. We’re taking food out to the pickup stand or curbside or to the drive-thru window.”

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