Life and death of Princess Diana. I will be seeking hopefully a more private life. She transcended fame. The adulation was absolutely extraordinary. From ingenue to icon she was a powerful pioneer. She stood up to this huge institution of the british monarchy now, 20 years after her death, new details about that fateful night in paris. What did you see as you entered the tunnel . Tonight, french investigators speak out for the first time on American Television. Is there anything that still bothers you to this day . Revealing stories from Close Friends. She called me on the last night of her life and secret confidants. She was pretty sure her phone phones were being listened to. She was desperate to ensure that people knew the truth a riveting new look at the ultimate royal rebel. We only knew half the story. Im lester holt and this is dateline. Heres Andrea Canning with the life and death of Princess Diana. Reporter it was getting late in the city of light that last saturday in august 199 still bustling. The moulin rouge was aglow. Riverboats along the seine were teeming with tourists. And the paparazzi were out, in full force, because a special visitor was in town. In fact the most famous woman in the world Princess Diana. For years cameras had tailed her like sharks follow blood. And now on this late august night the hunt was still on. As diana and her new lover dodi al fayed sped away from the paparazzi who were in hot pursuit. Suddenly, the driver made an unexpected turn into the tunnel the pont de l alma tunnel. Breaking News Coverage Princess Diana has been seriously injured pursued by paparazzi. Indeed Princess Diana has died tonight. Reporter its been nearly two decades since that fateful night, yet Princess Diana remains as famous in death as she was in life. Being a princess doesnt always have a fairytale ending. She would probably be the first to agree with that. Reporter tonight we go behind the palace gates and reveal that behind every iconic image of diana, there is a story, often a secret. Diana and dodi didnt have this fullfledge romance that people think. Definitely not. Reporter secrets she shared with only a select few. I had to protect her. Our relationship was a very private one. It was a secret one. Reporter she was beautiful, magnetic, but also misunderstood. Diana wasnt paranoid. She wasnt damaged goods. She was very unhappy wth state of her marriage. Reporter even now, questions still swirl about her marriage. Her battles with the monarchy. Her secret love affairs, and what really caused that horrible crash in paris. We had to look at whether there was a real reason why someone would want to murder Princess Diana that night. Reporter over the next two hours, well hear from Close Friends, confidantes insiders people who worked for her and covered her who offer intriguing new insights about the woman who will always be remembered as the peoples princess. Diana Francis Spencer was born into aristocracy in 1961. The daughter of an earl, she was raised at this Country Estate called althorp. We got a rare look inside dianas stunning childhood home which few have ever seen. Her brother charles and his wife tour. This is a room that i associate really with diana tap dancing and as a sort of teenager she did endless tapdancing in here and thats my main connection in this house of her. Reporter inside the grand house. It was not always warm and friendly. The parents divorced, and her mother lost custody of the children. But their father remarried a woman named raine spencer. Diana and her brother called her acid raine, and she kept them at arms length in one of the giant estates smallest rooms. We were put up in the attics and for a house like this i would say very, very, very modest rooms. But you know its just the way it was. Reporter dianas unhappy childhood, would later manifest itself in a big way. She was very, very needy. Reporter penny junor has written extensively about the royals, including books on both Prince Charles and diana. She was constantly looking for love. Never had from her mother. And that actually tainted her entire life. Reporter during her teen years diana started to blossom James Colthurst, who is a dateline consultant, met her on a ski trip and snapped these rare shots. She just blended in with the whole group. She had a very good sense of humor. She was amusing. She got plenty of attention. Reporter in the late 1970s, at age 17, diana moved to london. And later worked at a Nursery School not exactly glamorous. In fact, it was her sister who was dating the future king of england, Prince Charles. But few knew that the worlds most eligible bachelor was on a mission, not entirely of his own choosing. It was time. He was under pressure. Reporter richard kay is the editor at large for the london daily mail. He later became Close Friends Prince Charles. He felt pressure from his family, pressure from his friends, pressure from himself. He knew that his duty was to have a son. I mean to secure the house of windsor. That was his job. So he had to find someone with whom he could have a family. Reporter someone like Lady Diana Spencer. At that time it was absolutely imperative for the heir to the throne to marry an aristocrat who was not a Roman Catholic and who was a virgin. She was, on paper, absolutely, 100 perfect. Reporter so perfect that behind the scenes charles and dianas grandmothers were helping move things along. Dianas grandmother, was the queen mothers best friend. So the stars were in alignment, if you like. I mean, diana was almost plucked and chosen for charles. Reporter the two began dating in that royal kind of way. When she referred to him, she had to call him sir. It was a really different kind of dating that anyone else would do. Was eager to discover just who Prince Charles might marry. Reporter and here is the very first public photo of diana back then. She was just 19. Reporter theres an intriguing story behind that historic shot. From Arthur Edwards the newspaper photographer who snapped it. We found edwards in london and he still remembers that day back in 1980 when he got a tip from someone attending charles polo match, who told him. Hes here today with a girl called Lady Diana Spencer. So i walked round the polo field and i saw this girl, and she was wearin a necklace. I said, scuse me, are you Lady Diana Spencer . She says, yeah. I said, may i take your photograph, please . She said, yeah. She posed up for me. Reporter this casual photograph is what introduced young Lady Diana Spencer to the world. There would be thousands more pictures to come of course. And dianas life would never be the same. Dianna flew into a complete rage, and she said, i cant go through with this. Get to kohls Super Saturday shop early birds for the perfect gift for mom and take an extra 20 off give her diamond earrings for just 39. 99 15. 99 sonoma pajamas and 7. 19 candles. Its Super Saturday only at kohls bmilk and fresh cream,a. And only sustainably farmed vanilla. What is this . A vanilla bean . Mmm breyers the good vanilla. We use nongmo sourced ingredients in some of americas favorite flavors. Mmm so we know how to cover almost alanything. Ything, even a coupe soup. [woman] so beautiful. [man] beautiful just like you. [woman] oh, why thank you. [burke] and we covered it, november sixth, twothousandnine. Talk to farmers. We know a thing or two because weve seen a thing or two. We are farmers. Bumpadum, bumbumbumbum the rest of the world fades away. 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Reporter charles, under pressure to fulfill his royal duties, and diana, just 19 years old decided to take the plunge into what was essentially an arranged marriage. She was very much in love with him. And i think he was not yet in love with her. He was bounced into asking diana to marry him before he was ready. Reporter charles was almost 13 years older than diana, more worldy, more educated. Even so, the two told the media they were the perfect match. What do you think weve got in common . Sense of humor. Um, every outdoor activity. Except for i dont ride. Shell remedy that. Lots of things, really. Reporter but in reality diana and charles didnt seem to have much in common. Dogs. She hated all those kind of sporting activities that he went in for. And she was a young 19, 20yearold, who was into romantic fiction and shopping and lunching and mucking about with her mates. Reporter and right away, diana discovered someone who was important to charles, a person from his past. There was another woman in this dymanic. Camilla parker bowles. Yes. Parkerbowles was a confidante of Prince Charles and a lover of his before, long before he met diana. But she and charles remained good friends. There was this sense, i think, from almost the beginning that charles wasnt entirely dianas own. Reporter Camilla Tominey is the royal editor for the sunday express in london. Charles had insisted that his relationship with camilla had been platonic, but i think there was a sense that diana quickly realized that mentally charles wasnt completely with her 100 . Reporter most people have long believed that Camilla Parker bowles was the villian in this story. But camilla, early on, actually supported diana, advised her about charles and royal life. She liked diana and thought that she would be a lovely wife for him. So she was very friendly to her. And diana was very friendly to camilla. Reporter but diana, just 19, was insecure, says her friend richard kay. She was a naive young girl. Charles was her first proper man in her life. But he appeared to have someone else he was interested in, too. It wouldve made anyone question themselves. She was beautiful, gorgeous, fantastic to have on your arm, but maybe she struggled to have a rigorous conversation with him. Reporter so diana was giving charles more the beauty and camilla was giving him more the brains. I think thats it. Reporter then just weeks before the wedding, dianas wasnt reported at the time. She came across a present between charles and camilla. Reporter what was it . It was a bracelet with reporter inscription . And it had g f on it. G was the name gladys, which was the nickname that charles had for camilla. F stood for fred, which was camillas pet name for charles. Diana flew into a complete rage and stormed out of the room. Diana got it into her head that camilla and charles never stopped having an affair. And she became absolutely obsessed by ka micamilla. Charles realized during the engagement that there was something really badly wrong. And he didnt have the courage to call a halt to it. Reporter thrust into the royal spotlight and now concerned about camilla, the pressure on diana, according to author penny junor, was be overnight. Having been this sunny, easy, happygolucky, smiley girl. She turned into this dark, at times, girl, who went into rages, absolute rages, temper tantrums, tears, jealousies, kicking furniture. And he just didnt know how to cope. Reporter by now the wedding was just weeks away. At every turn, she was sort of trapped in a different way. Reporter Sarah Ellison is a special correspondent for vanity fair magazine, who has written about Princess Diana and her relationships. Diana later said that she actually wanted to get out of getting married to charles. No one has ever called off a Royal Wedding. They were never not going to be married. Lady diana is regarded here as just about the perfect bride. Diana had lunch with her sisters. And she said, you know, i cant go through with this. I want out. I dont wanna do this. And her sisters, jokingly said, your face is on the tea towels. And, of course, you know, that was the problem. It was too late. More than 60 Bbc Television cameras will produce pictures for a worldwide audience of about 700 million. Reporter the Royal Wedding would indeed go on, whether the bride and groom wanted it or not. Diana managed to spot Camilla Parker bowles. And few more on the honeymoon. Charles open ed up the diary and there is a photo of camilla in it. I mean, how stupid is that . When dateline continued. E. S. Irreplaceable monkey protection. Detergent alone doesnt kill bacteria, but adding new lysol laundry sanitizer kills 99. 9 of bacteria with 0 bleach. Daughter uh oh. Lysol. What it takes to protect. Living healthy is a balancing act. Thats why i love light fit greek nonfat yogurt. Each delicious cup contains 12 grams of protein and 80 calories. 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Reporter the British Royal family celebrates the wedding of the prince of wales. Summer, 1981. Lady Diana Spencer was about to become Princess Diana in one of the most eagerly anticipated weddings in the world. Good evening from london, where we have come to cover the royal charles, prince of wales takes the lovely Lady Diana Spencer as his bride. The Royal Wedding was fantastic. It was british pomp and pageantry at its best. A lot of people could see the carriage procession in a glass coach like cinderella. I was nineyearsold. I set my alarm at 4 00 a. M. And got up to watch the wedding. I was one of 750 Million People watching that wedding. Yeah. It was like a fairytale. And diana sort of fulfilled all our childhood notions of what a fairytale princess should look like. But there was Something Else going on at the wedding, a story no one knew. See the crowd in the church . Diana just happened to spot one particular face. Diana managed to spot ll aisle. Did she ever talk to you about that moment . She just said, i knew from that moment that this woman was never gonna go away. So long as you both shall live. I will. I will. But the show went on in front of hundreds of millions around the world. Now prince and princess of wales, possibly the future king and queen of england. Before leaving on their honeymoon, charles and diana gave everyone another picture perfect moment. The photographers who were, sort of, in a pit below the palace shouting up to them. Kiss her. Kiss her, sir. Kiss her. And the crowd picked up on this. And kiss. Kiss. And diana said, you know, why not . It was an electrifying moment. The royal newlyweds set off on a romantic cruise but in the honeymoon suite it wasnt smooth sailing. Charles opened his diary. And there was a photograph of camilla in it. I mean, how stupid is that . He wore some cufflinks that had cs entwined on them that camilla had given him. Again, how stupid. For diana, it went from bad, to boring. He read books. She wanted to lie on the sun deck with him, canoodle with him, drink lovely cocktails with him. I know she didnt want him to be buried in a book, but that is his idea of a lovely holiday. How do you like balmoral as a place . Its lovely. Back from their cruise, the newlyweds once again put on a happy face. How are you enjoying married life . Highly recommend it but behind the photo ops, a out. Their interests simply did not coincide. But they didnt know this until it was too late. It may have been a marital mismatch, but their adoring public couldnt get enough. Diana was immediately embraced as the new princess. People, i think, began to realize this was a very spirited young woman. She was gonna be somebody, and she was gonna make the monarchy something very interesting. Dianas star became a superknow vashgs and they called it diana mania. She is turning out to be one of the most pop ular and sought out after members of the royal famil family. Diana found herself a superstar absolutely overnight. It was very easy to see that she was very different from other members of the royal family almost immediately that you started to photograph her, let alone talk to her. Reporter forever Jayne Fincher covered diana from the beginning. She was so much more casual and informal and dare i say it, human. She wasnt frightened to show she was human. And and that was very evident straight away. Diana was a natural in the spotlight. Pics of diana and crowds and she did it in style. Bruce oldfield was one of dianas designers and still owns a dress shop in london. This was the place where we made all the dresses for princess back in the 80s. Shed say, oh, ill come down and have a look at fabrics, she was very game, you know, to do all that kind of stuff. She understood what a good dress could do. She knew that it had power and she knew it it would get on the front page. Reporter power that enabled diana to change the culture. Growing up as a british girl, you know, in the 80s and 90s, everyones mother was going and getting Princess Diana haircuts. Particularly sort of wearing skirt suits and jackets, and emulating this very elegant look that diana used to portray. But soon, diana would feel the heat from life in the royal spotlight. She was unworldly. She was a schoolgirl, basically. I think it was just way, way too much for her. And, way too much for Prince Charles, who would soon discover some troubling secrets about his new bride. Coming up, from joy to despair. Do you believe it was a Suicide Attempt . It was an attention seek. And then a dangerous affair. Her bodyguards knew about it, and charles knew about it, and they were playing with fire. K3 that increases the risk of death from asthma problems and may increase the risk of hospitalization in children and adolescents. Breo is not for people whose asthma is well controlled on a longterm asthma control medicine, like an inhaled corticosteroid. 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Thats why aarp helps family caregivers. With connections to experts and resources like our prepare to care guide. Because we get it. If you dont think this is right for me when you think aarp, then you dont know aarp. Get your free guide at aarp. Org possibilities. Gps voice in 15 feet, turn left. Recalculating. Go straight to a steady job. Recalculating. Stay single until youre 34. Recalculating. Toe the company line. Recalculating. scream be a vegan. Recalculating. recalculating. recalculating. Recalculating. Set me free recalculating. Love, hope, happiness. Whatever your destination, theres a million beautiful, ever changing ways to get us there. Reporter in the early days of their marriage charles and diana looked every inch the picture perfect royal couple. What was going on behind closed doors was a whole lot different than the diana we were seeing. And the world and the media just didnt know. Reporter didnt know that behind palace gates, diana was often miserable. She had terrible mood swings, terrible rages, terrible tantrums, terrible jealousies, reporter while charles was often distant. What she found at home was not the loving home life that she wanted. She want ad h wanted a husbar in his arms and embrace her and tell her what, how marvelous shed been, and, and charles was too busy or too uninterested to do that. Reporter feeling neglected by her husband, diana struggled to adapt to the rigors of royal life. The exuberance that had been there before was not thriving. She really didnt wanna let the queen down. She really wanted to dianas other friends around london saw firsthand that she needed help, so they arranged lunches in hopes of cheering her up. The general sense was maybe wed try to regenerate some of the contact with the past and just see if that could help support her. Reporter colthurst, who was a doctor, would soon take on another role, helping diana, especially when she asked his advice about an Upcoming Charity appearance. And she shoved a speech my way for i think it was the the aids charity and and said, what do you think of the speech . I said, its dull. And she said, oh, well, you write it then. Reporter diana had an ambitious agenda and sometimes called colthurst ten times a day to discuss the causes close to her heart. I wasnt creating anything that i didnt think was absolutely in her spirit. So the aim was to coax her into owning herself again. Reporter but the two had to be careful and not blow his cover. With so many calls, there was a need for discretion. She was pretty sure her phones were being listened to so i wo the number she was at, which was often a callbox too, so that we didnt think there was time for anybody to intercept the call. Reporter with colthursts help, diana seemed to become more comfortable and started to excel in her charity work. Here she was with a whole bunch of people who valued her. And that did so much for her selfesteem. Was filling the void that she wasnt getting at home. It was completely filling the void. Reporter but even then behind the scenes, there was conflict. Dianas choice of causes wasnt always in sync with her powerful motherinlaw, the queen. She felt that the monarchy was, sort of, stuck in the past and that she, diana, was trying to change it by doing things like aids and leprosy and diseases which were unfashionable. Reporter to a monarchy wrapped in tradition, diana may have been a rebel with too many causes. She felt that somehow the queen didnt appreciate what she was doing, she used to refer to her, only to me, as the top lady. She never caller or her majesty. Reporter one day the top lady and the princess had a conversation which diana shared with her head of security, ken wharfe. And she said i wanna get involved in finding a cure for aids. And she said the queen sort of put her head back and sort of then said, well, why dont you get involved in something nice . Reporter diana persisted, and her compassion quickly made her the most popular member of the royal family casting a long shadow over her new husband. Ken wharfe told us about a conversation in which she offered to accompany charles on one of his official visits. She said, do you want me to come with you . No, he said, theyll only be interested in you. Charles had his nose put out of joint. He delivers his speech, and the papers the next day are filled with what his wife was wearing. Could she perhaps be pregnant . Has she got a new hairstyle . Nothing t reporter with dianas soaring popularity came increased leverage as she struggled to cope with the constraints of the monarchy. Diana was pioneering because she did break down these preconceived ideas about royal protocol, proving that she is one of us, and not one of them. Reporter diana may have been carving out a new role for herself, but there was still one traditional job, that she absolutely had to do, produce an heir. Her royal highness, the prince of wales, has given birth to a baby son god save the queen reporter june 1982, Prince William was born. Obviously relieved and delighted. Its marvelous. Its rather a grown up thing i found reporter and two years his name is Henry Charles albert david, but theyre gonna call him harry. Reporter once again, to outward appearances, they seemed the perfect family. What few knew at the time, was that the marriage was fracturing. And diana, at least to charles, seemed unstable. In fact when she was pregnant with harry, diana threw herself down a flight of stairs. Do you believe that that was a Suicide Attempt . What was that . I think she might have been dispirited at the time. She might have just tripped, that was an attention seek. I certainly dont see it as a Suicide Attempt. Reporter whatever it was, the palace never went public with it. Same with an issue in dianas past that had now resurfaced, bulimia. The bulimia, i believe, was a consequence of her royal life and not being able to cope with it. D bulimia . She did. She said it was awful. She would gorge on on ice cream, and bowls of of breakfast cereal with lots of cream and milk and then immediately go and throw up. Charles didnt know how on earth to cope with it. Charles organized for her to see a psychiatrist. And she would say shes better. She didnt need him anymore. Charles was sympathetic to start with. But when he met these tantrums day, after day, after day, he became immune to it. And, it was a real vicious circle. She was craving love and attention, but by her behavior, was pushing him away. Reporter two years after prince harry was born, diana began taking riding lessons from a british calvary officer named james hewitt. This photo of them later became notorious, when hewitt revealed he and diana had an affair. In my mind it was never her intention to fall in love with me. And it was certainly not my intention to fall in love with diana. Do you think that james hewitt was kind of everything that charles t i think absolutely he was an escape for her. But also, he didnt judge her. He didnt have any kind of expectation for her. Reporter the affair with hewitt carried real risks for diana. R risks peculiar for a princess. It is treasonable for the wife of the heir to the throne to have an affair with someone. I mean, its on par with being accused of being a traitor. They were playing with fire. Her bodyguards knew about it. Did charles know about it . Yeah. Charles knew about it. Reporter but perhaps he was inclined to look the other way. And toward dianas old nemesis, Camilla Parker bowles. Camilla pretty much was a constant feature of charles life. How did diana really feel about camilla . Well, she called her the rottweiler for a start, which gives you an idea of what she thinks abouter i mean, a rottweiler is is one of those dogs which when it holds onto something, it never lets go. Reporter the once fairytale royal marriage was now on the rocks. And later diana would share all her dark secrets outside the palace gates in a way no one ever saw coming. Spies at the palace . She was ainngry and very ang and she had the feeling that they were pushing her aside from the role of mother. Diana launchs a plot of her own when dateline continues. R own when dateline continues. E own when dateline continues. The extra crispy colonel. My extra crispy, twenty dollar fillup feeds a family of four. Its crunchy juicy and oh so tasty. Kfc. Its extra crispy good. Get shop early birds for day the perfect gift for mom and take an extra 20 off give her diamond earrings for just 39. 99 15. 99 sonoma pajamas and 7. 19 candles. Youll get kohls cash too its Super Saturday only at kohls man lets go man 2 were not coming out man 1 [ sighs ] flo [ amplified ] i got this. Guys, i know being a firsttime homeowner is scary, but you dont have to do this. Man 2 what if a tree falls on our garage . Woman what if a tornado rips off our roof . Flo youre covered. And youve bundled your home and auto insurance, so youre saving a ton. Come on. You dont want to start your new life in a dirty old truck. Man 3 hey. Man 1 whoa, whoa. Flo sorry. Woman oh. Flo youre safe. Youre safe now. Woman i think im gonna pass out. Can you stop using the bullhorn . Flo i dont make the rules. Reporter spring 1987. An indelible image appeared of diana at a london hospital. A simple handshake that would never be forgotten. It was during the height of the aids epidemic. It had been mislabeled as a gay disease. It had been misunderstood as something that could be caught by shaking hands by kissing, by hugging. Reporter that day diana helped change the worlds thinking. Say, its all right. You know, im not worried about my own personal safety, so why should you be . It was really a seminole moment. Reporter but privately diana was waging another battle, this one on the home front, trying to cope with her troubled marriage. Diana was pushing charles away. Charles was getting more and more profoundly depressed, he didnt confide in anyone. But there were one or two people who had remained in his circle, so they went to camilla. And they said, listen, we think charles needs you. And she gave him a ring and the friendship reignited. Reporter that phone call also reignited their romance, which was not exactly a secret. London newspapers this morning continue to speculate about charles friendship with a longtime lady friend. Reporter but reporters werent privy to a deeper issue boiling beneath the surface. Diana wasnt just worried about losing her husband, she had far bigger concerns about camilla entering the picture. Her big fear was this is not a substitute mum for the boys. That they would try to sideline diana and that camilla might use her her post. That was a fear of dianas . Big fear. A big fear. Reporter diana became convinced the palace was quietly plotting to move her aside because she wasnt fit to raise the Young Princes. She believed she was being watched and her phones tapped. Who was keeping tabs on diana . I think the government was just watching her for her own safety. But i do think that when things became so contentious between her and charles, there were people who were listening and watching and and keeping tabs on her. Reporter diana called them the gray men. Some people openly questioned whether she was imagining them. I dont think they were all imagined. I i think there was a a group at were doing the right thing and may have convinced themselves that she wasnt suitable for the role and therefore, needed to removed, they might have done that. Who were these people . Unknown. Theyre unidentified. But she had a very strong sense there was a group, not necessarily with with, sanctioning by Prince Charles, but wishing to do him well. Reporter by now rumors of dianas problems and instability were appearing in the press. So once again diana turned to colthurst for advice. He cautioned her to stay quiet for now. She was angry, she was very angry. She had the feeling right or wrong that they were pushing her aside to remove her from the role of of mother. And therefore they would then control the two princes in the way that they wanted to do it without her there. The things she loved the most in the world were those two boys. Thats exactly right. Reporter diana wanted to set the record straight by telling her version of the story in a way that she could control, and without the palace finding out. She knew of an author named Andrew Morton who had written a book on sarah ferguson, the duchess of york, and had also started one on diana. So a daring plan was launched. Diana agreed to answer questions written by morton. It was her first excursion into confronting the demons inside herself. And so it was a cathartic experience for her. Reporter colthurst would act as the go between, taking mortons questions to diana, and then secretly recording her answers. The point was to separate her from it, because the blame was her big thing. She didnt want to be blamed for it and so fine. Someone had to be a fall guy if it came out and and that would be you. Yes. Yes. This could tarnish the monarchy. Not doing it would have, because i think there wouldve been the un uncontrolled release of anger and i think that wouldve been much more serious. Reporter so colhurst peddled over to palace and behind closed doors, tape rolled, diana let loose. About everything, including her arranged marriage to charles. So he said, um, will you marry me . And i laughed. I remember thinking, you know, this is a joke. So i said, yeah, okay. Reporter she even addressed her alleged Suicide Attempts and frequent bouts of bulimia. Anything i could find i would gobble up and be sick two minutes later. Reporter after each recording session colthurst delivered the tape to Andrew Morton. She vividly bring withes out the despair she felt, phrases like i was a sacrificial lam, when she marrieded Prince Charles. Reporter it would be months before the world would finally hear dianas explosive story, but the fuse had been lit. Clip, clip, clip, and she had never been worn like that before. Like that before. 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A solitary diana sitting in front of the taj mahal. Theres a story behind this famous photo. A notsosecret signal about the state of the royal marriage. It was february 1992. The royal couple was in india on a rare trip together. They were clearly unhappy in each others company. Dianas friend and journalist richard kay reported on the trip. Diana famously went to the taj mahal, which is one of the most romantic buildings, on the planet and charles, who had said that one day he wanted to bring his wife to this place, didnt go. Diana was there alone. You think she did that on purpose . She knew what she was doing and that picture just said it all. It was one of the most significant photographs of the entire marriage cause it showed this picture of an unloved, beautiful young woman. Front of this monument to love. Two days later diana put an exclamation point on that picture with yet another defining moment in what the media was now calling the war of the waleses. It happened after one of charles polo matches, when diana presented him with the winning prize. As he went to kiss her, she turned her head away. And he ended up kissin her on the ear. He was bloodred with with outrage, it was was a page one picture but for the wrong reasons. She knew the impact that picture was gonna have. She was publicly documenting her, sort of, kiss off to charles. She was. She was. Soon after, the world got the real story behind the pictures. The whole, messy saga of charles and dianas 11 year marriage. In june of 1992, her explosive interviews were published in Andrew Mortons groundbreaking book. Monarchy. And remember, at the time there was no internet, no social media. The main source of news came from newspapers. And here in london, where there are several dailies and tabloids, dianas troubled marriage made for blaring headlines. Diana. Front page news throughout the world this morning. Bulimic, trapped in a loveless marriage. Serious bouts of depression. Princess diana broke down in tears. Slashed her wrists with razor blades. She doesnt come out of it very well. There had never been anything like it in the history of the monarchy. The royal family has always had the mantra, never explain, never complain, keep it zipped well, she drove a coach and horses through that theory, putting everything into a book, wearing your heart so firmly on your sleeve, you can see it beating. I think charles was flabbergasted when diana went public with all of this and i think he was devastated. Soon letters were pouring she had letters of support from, mainly from from women. But masses of them. Did it accomplish what she wanted . Where she wouldnt be sidelined, she could protect her sons. I think history has shown that absolutely was the case. She retained her two sons. Her role was certainly not reduced after that. But when it came to her marriage. Dianas book only hastened the inevitable. It is announced from Buckingham Palace that with regret, the prince and princess of wales have decided to separate. Of course it was only a formality. The two had already been living separate lives. Then diana decided to make another change. Over the next few months i will be seeking a more suitable way of combining a meaningful public role, with hopefully, a more private life. The most popular woman in the world was withdrawing from public life. Allowing her to spend more time with her young sons william and harry. As they told matt lauer in 2007. As children to sort of spend time with her. But at the time we just been it was amazing and as a mother just you know as as anybody would say about their mother just amazing. One of the memories that we had was when we went to america. And we went to disneyworld. But diana couldnt protect the Young Princes from all the fallout from the war of the waleses and you know there were many times that we just sort of you know had to cheer up and tell her that she was you know the best thing ever. It would just come out in conversation she was under a lot of pressure throughout her life. Reporter pressure that seemed to increase after her separation from charles. Dianas security chief ken wharfe says she expressed concern for her own safety. She often talked about dark forces, but i dont know quite know where these dark forces came from and she had put on paper in letterspe about certain things. Reporter he says that dianas fears also caused her to seek out a new circle of friends. Diana was introduced to a set of what i call mystic madness people the tarot card readers, the modern day crystal ball gazers. And i said, you know, why are you wasting your money seeing these people, because actually theyre not gonna predict whats gonna happen. One of dianas new friends around this time was a self described healer named simone simmons. We were like best friends. She would read the rune stones for me. And i would read the tarot cards for her. So we used to give each other readings. Simone soon became a constant in dianas life. And wed have marathon phone calls. One was eight hours. Simone says diana also sent christmas cards and left phone messages like this one. Hello, its diana. Im on my way to tennis for one hour. Um, ive got so much to tell you but i think you might have gone um, ghost hopping in the switched back at one, whatever, whatever. Ill catch you later. Lots of love, simone. Bye by now Prince Charles was back with old flame Camilla Parker bowles the prince had never publicly responded to dianas bombshell book. But in 1994 to mark the 25th anniversary of his appointment as prince of wales, charles allowed an itv crew to follow him around at a time when his public image needed a boost. But the plan backfired, when charles was asked, had he been faithful in his marriage . His answer made news around the world. Yes, until it became irretrievably broken down. Us both having tried. It was a terrible miscalculation. The media didnt help because they did immediately sort of focus on, yes. Yes. Adultery. And dianas response to charles big moment . Was this. The princess wasnt watching. She was at an art gallery. Once again upstaging her husband on the very night of his contrite confession. By wearing what came to be call called the revenge dress. Dianas Fashion Designer Bruce Oldfield got the point. But didnt care for the dress. Shed never been seen in a dress like that before. To me that dress looked like somebody got out a pair of scissors and went, clip, clip, clip, clip, clip. The next day the the headline was all about the interview, but the picture was all about diana. But there was still one more bombshell coming in the war of the waleses. And this would be the biggest one of all. Lightning quick remorse. Diana really, really regretted the interview. She has been sacked from the royal firm. When dateline continues. Lets go, shes a dog. Find your awesome with the xfinity x1 voice remote. Thats amazing the famous cases that still haunt us. There are new secrets to uncover. A dateline investigation the life and death of Princess Diana. Continuing now, the fairytale has fractured. Life became absolutely impossible for her. Secret affairs, hidden palace plot plots. She was angry, very angry. Soon, disaster in paris. Take us inside of that tunnel. What did you see . Tonight, the First American tv interview with french investigators. What happened that night . Tragedy was almost inevitable. Here again, Andrea Canning. Reporter november 1995. The war of the waleses had reached a new level of intensity as the royal couples martial woes continued to play out in public. According to chief bodyguard ken wharfe, diana felt she was the target of a smear campaign. She believed it was being orchestrated by the palace, which deployed surrogates to discredit her. Friends of the prince of wales went on Public Television to say that diana was paranoid. That she was bulimic. And even a friend of the queen has said that diana was damaged goods. Heavy stuff because whoever was had watching is going to believe that because its on national television. But that wasnt true. Diana wasnt paranoid. She wasnt damaged goods. She was very unhappy with the state of her marriage. Reporter diana was used to being the most popular royal and she knew that she had the power to fight back. So diana thought, well, how the hell am i going to counteract that . Well, theres only one way to do that. Is that for me to tell them myself. Reporter so diana took to television and appeared on the bbc program panorama, where she delivered that now infamous remark about camilla which ricocheted around the world. Well, there were three of us in this marriage, so it was a bit crowded. Reporter diana also shocked many viewers, when asked if charles would ever become king. I dont think any of us know the answer to that. It was very powerful tv, but while saying many of the things that she said which were perfectly fair, she used it as an opportunity to attack Prince Charles fitness to be monarch to be future king and this is a major, major problem. Reporter according to her friend simone simmons, diana evenb got feedback from her 13yearold son william. Diana really, really regretted the interview. She was upset how it affected william. I mean, he was distraught. Reporter and the queen . She was also upset. So much so, that she told the royal couple they needed to do more than simply separate. Queen elizabeths command came in a letter to the children telling her son and daughterinlaw its time to stop squabbling and get a divorce. Improbable as it may seem, simone says diana was shocked. She was absolutely distraught. After the queen have given the orders, her eyes were like pandas. Shed been crying so much. Reporter but the queen had spoken and it was of course front page news in the london tabloids. Nine months after the interview in august, 1996, the royal divorce was final. It is estimated that diana will get about 26 Million Dollars as a settlement as part of the deal. Reporter the stunning settlement made even bigger headlines, but the real story was behind the numbers. As part of her negotiating position, diana and her lawyers said that she would give up her royal status. I think that was a bad thing. She will cease to be her royal highness. Effectively, shes been sacked, shes been fired from the royal firm. And thats a public humiliation. Reporter diana not only lost her royal status, she also relinquished something even more important, her royal security. It was a critical decision which her former chief bodyguard ken wharfe, had long cautioned her not to make. Whatever you want to do, you will always be diana, the princess of wales. The one thing that you shouldnt give up is your security. I urge you strongly not to do that. Theres only one person that could, in my view that could her security, and that would have been the queen herself. If the queen had insisted that she retain that security, well we wouldnt be having this discussion. Because diana, in my view, would have been alive today. Reporter but the queen did not insist. Dianas security detail stood down. Then in my view the tragedy was almost inevitable. Coming up, the man who stole her heart. She said, i think that i have met my mr. Wonderful. And the man who would share her fate. Dodie fayed came at a critical moment in dianas life. 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Get shop early birds for day the perfect gift for mom and take an extra 20 off give her diamond earrings for just 39. 99 15. 99 sonoma pajamas and 7. 19 candles. Youll get kohls cash too its Super Saturday only at kohls prone jar shatterst livthe competition. Pe . Olay regenerist hydrates skin better than creams fact check this ad in good housekeeping. Olay. Ageless. Reporter january, 1997. One of the most memorable images in a life filled with them. Diana, in a protective visor and body armor, walking a mine field in angola. Her mission, to publicize an organization seeking to rid the world of land mines. I am committed in supporting in whatever way i can the International Campaign to outlaw these dreadful weapons. Reporter five months divorced, no longer officially a royal, but still beloved the world over as Princess Diana. She was still using her clout for causes she believed in, but had cut back to just a select few. Diana decided that she was going to enjoy her newfound status, and change herself into a footloose and fancy free, figure of charitable endeavor. And wanting to embark on new relationships, yes, wanting to have a bit more autonomy. Reporter diana was in her mid 30s, single. Unattached. She spoke frequently with her journalist friend richard kay about the difficulties of finding that special someone. She was betrayed by so many people, let down by lots of people including, of course, and famously Prince Charles. And she was constantly looking not just for love, but for affection and trust in people. Reporter one day at a chance meeting at this london hospital, diana finally seemed to find what she was looking for. She was introduced to a heart surgeon named hasnat khan. Hasnat khan, thats when she phoned me up to say, i think ive met my mr. Wonderful. Their eyes met and she said, it was like drowning in a sea of chocolate velvet in his eyes. Reporter their relationship was very discreet. They would have these sort of secret meetings in the hospital. And the hospital staff was quite concerned that she was going to be found out because she still brought so much attention with her. Reporter he just wanted to be a doctor . He was, at this point, a junior surgeon at the hospital and was working all the time. She would go around to his apartment and do the washing up of his dishes and things like that. She used an assumed name when she called him. Reporter armani . Armani. Ror even went to pakistan to meet his family. She wanted to marry him. But she knew theres no greater fear that a pakistani mother has then sending her son to a British Boarding School and having him come back with an english girlfriend. Reporter let alone, Princess Diana . Right. She had this idea that they were gonna have a normal life. But her idea of normal is not actually that normal. And i think that he kind of recognized that and found it very difficult. Reporter diana told her Close Friends that natty, as she called him, was love of her life. She was even willing to leave london for him. She looked into living in south africa, australia and wondered whether it would work. But khan had a career path. I mean, he was doing important work. He had plans. Reporter so saving peoples lives won out over diana. I guess so. But it didnt last because, frankly, it couldnt last. This guy is devoted to his the idea that he could become mr. Princess of wales, if you like, was just ridiculous. Reporter the couple broke it off in july 1997. A few weeks later came an invitation from egyptian billionaire mohammed al fayed, a prominent figure in london, who owned the famous Harrods Department store. He was vacationing on his yacht in the mediterranean and asked diana to join him. His son dodie would be be there, too. Dodi fayed came along at a critical moment in dianas life. And she was looking for something different. Very quickly they were involved in a holiday romance. Reporter her love affair with dr. Khan had been a closely held secret. Her fling with dodi was anything but. Photographs were taken of them. And diana did not disavow this relationship. She made it crystal r divorced woman. Why shouldnt i see him . Yes, im very happy. He makes me happy. I mean, that was the message she sent out. Reporter a message, insists dianas close friend simone simmons, that was meant for one person in particular. She thought it might get hasnat back because hell be jealous. Diana had the emotional, maturity of a 13 to 14yearold. Oh, lets get him jealous, and its gonna make him want me even more. That was diana. Reporter whatever dianas intent, those pictures on the yacht triggered a media feeding frenzy to snap the next big shot of her apparent new romance. And soon it would set into motion a deadly series of events that would spread shock and grief around the world. What did you see as you entered the tunnel . There was an accident. There was smoke in the tunnel. Inside the fight to save diana. When dateline continues. He was 34 eastern european. So i went onto ancestry, soon learned that one of our ancestors we thought was italian was eastern european. This is my ancestor who i didnt know about. He looks a little bit like me, yes. Ancestry has many paths to discovering your story. Get started for free at ancestry. Com the rest of the world fades away. So i got you something that stands out as beautifully as you do. Jared has more exclusive levian pieces than any other Jewelry Store in the world. Thats why he went to jared. Right now, everything is in bloom at the jared semiannual event. Prices of the season storewide. Including pieces designed exclusively for jared. May 3rd through 7th only at jared. 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He was there when diana and dodi blew into town. Reporter this whole scenario just created a feeding frenzy for the paparazzi . They were intent on getting another picture. They wanted to get dodi and diana together wherever they could get them. And they would pursue them no matter where. Reporter on the t august 30th, dodi and diana went to dinner at the ritz hotel, owned by dodis father. A Security Camera captured their arrival. Later that evening diana called her close friend richard kay. It was the last conversation they would ever have. And i could tell from her voice that she was tired. She was anxious about getting home. She was missing william and harry. She hadnt seen them for the for several weeks. Reporter also anxious were the crowds and paparazzi waiting outside the hotel for diana and dodi to appear, as seen in this video, shot by an australian tourist and later obtained by paris police. Among all the photographers was pierre suu, eager to snap a shot and cash in. Maybe one picture would go over 100,000 at the time, which would be, like, 300,000 today. Reporter with that kind of money on the line suu and his fellow paparazzi were prepared to stay there all night. But later that evening, the couple changed plans dinner here at the ritz hotel, diana and dodi decided to go to his apartment, to avoid the swarm of paparazzi waiting in front of the hotel, dodi and his father hatched a plan to secretly slip away by leaving from the back. Reporter dodi was eager to leave the paparazzi behind especially after the media frenzy of the last few weeks, according to his bodyguard trevor reesjones. The attention of the press in paris was a more aggressive attitude than anything we had seen that summer. Reporter but that night jones believed dodis escape plan was half baked. He wished to leave from the rear of the hotel, against our wishes, with no security at all. And i had to put my foot down and say, thats not going to happen. Ill ill be going with them. Reporter the hotels acting director of security was a man named henri paul. He was off duty that night, but was called in to drive dodi and a with trevor reesjones, they slipped out to the back alley where the limo was waiting. And took off. My last memory is the car pulling away and a couple of paparazzi vehicles following. The paparazzi close in on them like a pack of wolves. Reporter they managed to catch them on camera at a nearby stoplight. Thats trevor reesjones riding shotgun with henri paul behind the wheel. So he put the pedal to the medal to outrun paparazzi on motorcycles. Reporter the mercedes raced toward the entrance of the pont de lalma tunnel. The car was being driven too fast. They were driving close to a 100 miles an hour. She wasnt wearing a seatbelt. They hit that bump. Theyre more or less airborne. Reporter in the blink of an eye they smashed headon into the 13th pillar. Moments later, frederic maillez, an emergency room doctor, and his partner mark butt, approached the tunnel from the other side. They took us back to the scene. Reporter what did you see as you entered the tunnel . We saw that there was smoke in the tunnel. And i said, well, maybe theres a fire. But as we pulled down here we could see that there was an accident that had just happened. Reporter and it was a bad one. The accident was really severe. Reporter so severe, dr. Maillez immediately sprang into action. You have to be really quick to do the first assessment. Two people are not reacting. So i assume they are dead. And the two others reacting, breathing, shouting. Reporter dodi and the driver henri paul were dead. But trevor reesjones was somehow clinging to life, as was diana who was trapped in the backseat. Reporter did the woman in the back say anything . This woman didnt say anything. She was unconscious. Her head was down like that and when i looked at her, she was still a very beautiful woman. Reporter in the chaos, neither dr. Maillez or mark butt realized who it was. I just think that its somebody wellknown. Like a prince or something and his girlfriend or wife or Something Like that. Reporter by now photographer pierre suu had arrived. Just as he was preparing to snap some photos, Police Showed up and ordered him out of the tunnel. But he still managed to get these dramatic shots from the outside looking in. I had a little telephoto lens, and then i took pictures of anything i could see. Reporter meanwhile dr. Mailez was desperately trying to help diana in any way he could. I tried just to comfort her. I said i was a doctor, that the ambulance were on on their way and everything would be all right. Reporter soon the media ri across the world. Reporter weve been following the car accident in paris, france. Newsweek had gone to bed because it was a long weekend. The press run was was running. And it was the question of would someone shout out reporter stop the presses. Stop the presses. Reporter did you . Yes, they did. But they were going to do it on the basis of what i could report. Reporter dickey rushed to the tunnel where the mangled mercedes was being towed out. Diana had already been taken to the hospital. Anxiously waiting for her was french diplomat sami nair. He was there when the ambulance arrived as he told us in his first interview for american tv. Reporter when those doors opened to that ambulance inside was Princess Diana. Translator i remember one thing that moved me a lot, that really touched me. She was lying there and looked serene and there was something angelic about her. Reporter inside the er a team of doctors desperately tried to save her. But diana was failing fast. Translator all the informationmation that we were getting was the same. They are massaging her heart. They are trying to save her. Reporter but their frantic efforts were futile. Princess diana was pronounced dead at 4 00 a. M. Her death was kept secret for two more hours until the royal family, and especially Prince Charles could be notified. He was absolutely devastated. His first thought was for his children, obviously. But he also knew that he would be blamed. The public would think that if he hadnt divorced diana, they would still be happily married. The fairytale wouldve gone on. Reporter Princess Diana has died in a hospital in paris, france. Reporter the only survivor is trevor re,esjones. I feel no guilt into the actions that that we took the guilt i feel is that i survived. Reporter soon millions would be in mourning. Not only in the uk but around the world. But there was one rather prominent person who needed prompting to pay her respects. Coming up where was the queen . We need ted to hear from her astonishing outpouring and still powerful 20 years later. The whole world stood still ment. 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But photographer Arthur Edwards whose picture 17 years earlier world would now take his last photo of her. As her coffin come out, it started to hit me. And i realized this is was the big moment i had to get this picture. And i started to cry. Dianas old friend and confidant James Colthurst was watching it all onle television where he got the tragic news like everybody else. Well, it was a tragedy. Absolute tragedy. It was a sad sad that it happened for me, it was it was the loss of a chum. Wed been through a lot. You changed her life. She she changed her life. Reporter later that morning the public outpouring and unlike anything in the history of the monarchy. Outside st. James palace, thousands waited, some for as long as seven hours. The whole world stood still. It was a collective massive, global sense of mourning. Reporter royal photographer jayne finch er was one of thousands who flocked to Kensington Palace to pay her respects to diana. I picked some flowers from my garden and as i walked up to Kensington Palace, i just burst into tears. I wasnt prepared for it. I think it was the smell. The smell of the flowers was incredible. So many here in london who have made the trip to leave something in her memory a card, flowers, or a flickering candle. It was mainly the sense of a loss of a magical figure. She was our princess, wasnt she . The peoples princess. Its as simple as that really. For the country. For everybody, she she had so much to give, she was so brave. She was one of the most loved people in this country and it was just a shock. Reporter but one person had yet to pay her respects. The queen was conspicuously absent in scotland with the two Young Princes. The queens initial silence seemed to send a loud message about the monarchys coolness toward diana and her remarkable popularity. There was a lot of resentment after dianas death that the queen was somehow not with her people in london. And pressure built. The mother of the nation is the queen. We needed to hear from her. Reporter something needed to be done and so Prime Minister tony blair and other government officials discretely and officially urged the queen to come to london. Tony blair had to basically say, look at your people. Look at those flowers outside of Kensington Palace. Think about this and Say Something appropriate. So she did. First, i want to pay tribute to diana myself. She was an exceptional and gifted human being. In good times and bad, she never lost her capacity to smile and laugh, nor to inspire others with her warmth and kindness. It was a Pivotal Moment for not only the monarchy but the entire uk. Soon the funeral followed. Again the world watched. The most touching moment for me at least and i think for millions of people was that card that said mummy. Yeah. It was heartbreaking, wasnt it . I mean, written by william and placed on top of the coffin and that site of william and harry walking behind the gun carriage was incredibly moving. And people who never knew her, were sobbing their hearts out. And it just told you something about diana that she reached out to ordinary people in a unique way. Reporter the Young Princes william and harry still remember that day, of course, and the pain of losing their mother, as they told us in 2007. Straight after it happened we were always you know always thinking about it. And theres not a day goes by i dont think you know that i dont think about it once in the day. You know it still upsets me now the fact that we didnt have much of a chance as as you know as children to sort of spend time with her. There was someone else at the funeral who was also close to diana. Someone few recognized dr. Hasnat khan. He was very upset by it, and just quietly came to the funeral. There was an element of what could have been for the two of them. Maybe he was her one true love . She was certainly in love with him when she died. Later that day diana was buried at althorp, her familys estate. The peoples princess was just 36. As the public outpouring for Princess Diana was winding down. The blame game was gearing up. Dianas brother charles was outraged at the media over his sisters death. It would appear that every proprietor and editor, at every publication that has paid for intrusive and exploitive photos of her, encouraging greedy and ruthless individuals to risk everything in pursuit of dianas image, has blood on his hands today. Reporter the grim task of trying to determine how and why diana died was already underway in paris and pressure was mount ing to find answers. Was this crash simply a horrible tragedy . Or was it the result of a fullblown conspiracy . Coming up take us inside of that tunnel. French investigators American Television. An exhaustive investigation, and explosive claim. Very serious allegations and the Security Services have been involved in murder of the most popular woman in the world. When dateline continues. How your clothes smell can say at lot about you. Thats why new downy protect and refresh conditions fibers to lock out odors. So clothing odors dont do the talking for you. Lock out odors with new downy protect and refresh. Bmilk and fresh cream,a. And only sustainably farmed vanilla. What is this . Mmm breyers the good vanilla. We use nongmo sourced ingredients in some of americas favorite flavors. Mmm reporter the shock and sorrow of Princess Dianas tragic death was now giving way to a hardcore police investigation. Soon after the crash, the the investigation here in paris got underway, but of course, this is no ordinary case. French investigators were quickly joined by londons Scotland Yard to figure out what happened and why, but what they didnt know at the time is that it would take years to get answers. Ep conducted in traditional french fashion, slowly and silently. Reporter the paris investigation was headed by police chief Martine Montiel who has agreed to speak to dateline and American Television for the first time. Translator to aide what i used to call the Marilyn Monroe sin drom which is to mean that 30 years later, you are not sure if it is some sort of conspiracy. Reporter with the whole world watching french investigators quickly dug into the case unlike any other. Translator we interview ed over 1,000 witnesses, and we analyzed 1,350 phone calls just that night to see who had made call, and to whom and notably, who had called for help. Reporter among those witnesses were several paparazzi who were in the tunnel right after the crash. Some were arrested, alwe photographer pierre suu. The police confiscated all the rolls of films that the photographers had in their pockets that night. Reporter the film was developed and checked for possible clues. While inside the tunnel, investigators made a careful sweep looking for leads. Take us inside that tunnel after the accident. We found little pearls from Princess Dianas bracelet and the little pieces of the mirror. Reporter the mirror, which appeared to have been ripped off the mercedes during the crash. At the crime lab, forensic scientist Patrick Touron examined every inch of the smashedup mercedes. He discovered a dent with tiny specks of white paint. And on the mirror he also noticed similar white blotches. So he ran tests and discovered that these microscopic pieces of paint matched, as he told us in his first u. S. Television interview. Another car. It was a paint specific for the fiat uno. There is a contact between the mercedes and a fiat uno just at the entrance of the tunnel. Perhaps more physical evidence to that second car mystery theory. Reporter now police were getting a better idea of what may have actually caused the wreck, according to newsweeks Christopher Dickey. There is a little onramp that comes in from the right. And you dont necessarily see cars on that. So this fiat uno, a little after midnight comes down into the tunnel. And then theres this flying mercedes coming in behind him. Reporter he swerved to miss the fiat, and sure. Reporter and swiped the fiat . Sure. Reporter investigators believe that high speed swerve by the mercedes to avoid the fiat was just enough to send it carreening into the pillar. As for the fiat . W the driver. But after an exhaustive 14month investigation, paris police did arrive at a very simple conclusion. Reporter the french government issued its report on the crash that killed Princess Diana. A french magistrate placed blame on one mans shoulders. Reporter that man was the driver, henri paul. Remember, hed been off duty, and called in special to drive the princess and dodi. Lab tests revealed that he was intoxicated at the time of the crash. His blood alcohol level twice the legal limit. Investigators determined paul was drunk and driving too fast as he tried to flee the paparazzi. It was in summary, a tragic banal traffic accident. Reporter but one british poll indicated more than 60 of uk citizens were cnc of a conspiracy. Leading the charge was dodis father, mohammed al fayed im not going to rest until. Reporter the billionaire financier insisted the car crash was actually a murder orchestrated by the monarchy and implemented by mi5, the uks domestic security service. I am certain, hundred percent, that leading member of the royal family, have planned that. Reporter mohammed al fayeds explosive allegation that Prince Phillip was part a murder plot was taken very seriously by Scotland Yard. Her boyfriends father insists it was no accident. And so today, an official investigation was launched. Reporter it was headed by lord john stevens. We were looking at allegations very serious allegations that came from mr. Al fayed was that of course he was a muslim. He wasnt someone who was suitable to the royal family, and that Prince Philip and the Security Services had been involved in the murder of the most popular woman in the world. Reporter stevens and a team of investigators took a deep dive into the case. We had to disprove that there was a conspiracy, so what we did, we looked at every single allegation that had come forward there was an allegation that she was pregnant. And we had to look at that and get some very intimate evidence from her friends. We had to bring the car back, which we did. We examined the blood that was still in the car ascertain whether she was pregnant or not. She wasnt. So all of these things had to be looked at. Reporter investigators also looked into dianas fears that the palace, and even Prince Charles, had plotted to kill her. They checked out this note that one of her staff said she wrote, in which where diana predicts her own death from a rigged car accident. The nature of diana and dodis relationship was also rigorously researched. Al fayed had insisted his son and diana were in deeply in love. We found these rare shots taken inside dodis apartment that al the princess adorning the walls and even his nightstand. But according to investigators, the pictures didnt tell the real story about dodi and dianas romance. There was no evidence whatsoever that dodi was going to ask her to get engaged to him. But there was absolutely no evidence from Princess Dianas friends and others that she would accept an engagement, or even accept the ring and thats a fact. Reporter finally after three pressure packed years, stevens and his Team Announced their findings. There was no conspiracy to murder any occupants of that car. This was a tragic accident. Reporter then in 2007, some 10 years after dianas death, the inquiry was followed by a six month court hearing. And the jury came to the exact same conclusion diana was not murdered. The notion that she was set up by Prince Philip, has been completely debunked. Reporter but the investigations didnt bring closure to dianas former head of security ken wharfe. He is still haunted by what happened that night in paris. Diana was vulnerable the security wasnt as good as it should have been. And had Scotland Yard had the responsibility of that protection, again, that accident would not have happened. Reporter 20 years later the monarchy has moved on, but dianas impact is still being felt. A new generation of royals is now carrying on her legacy, especially the two princes, who recently went public about their personal lives like never before. Lets make future generations proud and finish what we started. Those boys are the living embodime o where did we find the inspiration for our new flavors . It walked right in the door. Introducing new signature crafted recipes. Pico guacamole. Sweet barbecue bacon. Maple bacon dijon. 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Reporter even now, 20 years later, people are still pay homage to Princess Diana here at Kensington Palace, leaving flowers and notes. Paying their respects to the woman who will always be known as the peoples princess. Princess dianas royal tenure lasted just 15 years. But her legacy, endures. Diana made the monarchy more accessible. She made people feel that members of the royal family were real people, with real feelings and real emotions. I think thats dianas legacy. Reporter today the monarchy is experiencing a new wave of popularity. Charles and camilla have been happily married for 12 years, and have seen their Approval Ratings steadily increase. When Prince William chose to marry a commoner Kate Middleton she was accepted andel three decades earlier. And on kates ring finger is a constant reminder of diana. It is a family ring, yes. Its my mothers engagement ring. So this is my way of keeping her sort of close to it all. Reporter and prince harry . He too has stepped outside the royal bloodlines and is now openly dating actress meghan markle. Reporter do you think diana would get a kick out of the fact that harry is now dating this american actress . I think shed adore meghan markle. And i think diana allowed all these things to happen because of how she changed the monarchy. And those boys are the living embodiment of diana. Their approach to how they deal with the public is the diana approach. Reporter diana raised her children to be more casual and more open. And just last month harry showed how open they can be. He revealed that after enduring two years of total chaos struggling to cope with the loss of his mother, he sought professional counseling. All of a sudden this grief which i had never processed started to come to the theres actually a lot of stuff here i need to deal with. Reporter and Prince William recently opened up about coping with his mothers death too, in a bbc documentary called mind over marathon. You never get over it. Its such an unbelievably big moment in your life that it never leaves you, you just learn to deal with it. Reporter its another remarkable example of a less rigid, more accessible monarchy which was of course initiated by Princess Diana. Reporter even the queen has changed her royal ways thanks, perhaps, in part to diana. Remember this amazing moment at the 2012 olympics in london . Who would have thought that the queen would have acquiesced and agreed to landing in the olympic arena. But that just sort of gives you an idea of how things have changed. Reporter diana also tackled issues that werent always so going places and meeting people who were all too often left behind. Now her children are also doing the same. Our visits with our mother ignited a deep and great interest for the great work the charity does for the homeless. Reporter two decades after diana walked through a minefield in angola, son harry literally followed in her footsteps continuing her work to rid the world of landmines by 2025. Lets make future generations proud and finish what we started. They have passed that on to her sons. And thats why william and harry, and indeed kate, do now seem to be universally popular, because theyve learned that lesson. Reporter lessons to ensure that Princess Dianas work will forever remain relevant. To d today in paris on the overpass atop the now infamous tunnel where an flowers. A note. A name. To honor the woman they never knew but will always remember. A princess who was much more than a royal, she was also one of us. Im lester holt. For all of us at nbc news, goodnight. Art. It can be sculpted, bringing to life beautiful detail. Or painted in luxurious strokes. And in rare cases. Both