difficulty accessing the internet. the phone line open seven days a week offers assistance in more than 150 languages. now back to "dateline." to "dat. jen ramsaran had been playing a game online with people all over the world. had one of them come to upstate new york looking for her? detective cobb was checking out the alibi of the brit jen had been flirting with online, the one she wanted to meet in person. >> anybody was a suspect in the beginning of the investigation. rob and anybody else that she may have had contact with. >> the detective asked u.s. immigration to run a check on rob's passport. the agency reported back -- rob had not entered the united states in 2012. so rob from the fantasy game was quickly cleared, and no longer a potential suspect. but still remy was convinced